Kenan-Flagler IT Department
Kenan-Flagler Business School

Bell Hall Classroom Technology

Welcome to the Bell Hall Classroom Technology support page. Here you’ll find clear, easy-to-follow guidance for using Kenan-Flagler classroom technology in our updated teaching spaces. Explore video and text guides, best practices, and helpful links to additional resources—all designed to help you make the most of these innovative classrooms.

For in-classroom or urgent assistance, call Academic Technologies at: 919-730-9108.

For non-urgent requests, Canvas assistance, or help with digital learning tools at KFBS, email us at: itacademictechnologies@kenan-flagler.unc.edu.

For additional information on assistance and services from the Academic Technologies team, please visit the Academic Technologies Services Page.
Bell Hall’s updated teaching spaces are thoughtfully designed to help instructors present content with flexibility and confidence. Whether you’re conducting a straightforward lecture or facilitating a complex, interactive session using multiple sources and video calls, Bell Hall classrooms provide the tools you need for effective instruction.

Explore the full feature list below to discover how Bell Hall’s classrooms can support your teaching. For step-by-step assistance, visit the Classroom Guides and Instructions.

Classroom Features

  • ADA-compliant lecterns with vertical controls for accessibility
  • Two confidence monitors on the lectern: a standard monitor and a QOMO touch screen panel for easy annotation
  • USB ports and power outlets for connecting accessories
  • HDMI cable with attached adapters to support most video output connections on user devices
  • Dedicated document camera connection (please contact Academic Technologies in advance to request a document camera)
  • Two front projectors, side displays, and rear displays for versatile content presentation
  • Flexible content routing from multiple sources to any display in the room
  • Breakout mode for small group collaboration, allowing students to connect their own devices to monitors around the room
  • In-room microphones and speakers for clear audio throughout the space
  • In-room cameras for lecture capture and video conferencing, available in all teaching spaces upon instructor request


Classroom Guides and Instructions

Touch Panel/Console

The lectern touch panel puts classroom control at your fingertips, helping you run your class with confidence. The directions below will guide you through selecting content sources, routing them to room displays, and managing essential screen and audio controls for a seamless teaching experience.

Bell Hall classrooms offer flexible display options, allowing you to send content from any source to any or all destination displays throughout the room. This feature makes it easy to customize your teaching environment for presentations, group work, or lecture capture.

Follow these steps to route sources to the desired displays:

Instructions

  1. Access the Main Routing Screen
    1. Activate the touch panel to navigate to the main screen where display routing options are available.
  2. Select Your Source
    1. Choose the content source you wish to display (e.g., PC, Laptop, Wireless Presentation, DocCam).
  3. Choose Your Destination Display(s)
    1. Tap the display(s) where you want to send your selected source (e.g., left or right projector screens, side and rear monitors).
    2. To send your source to all displays at once, tap the All Displays button.
  4. Route to Podium Monitors
    1. To display content on the left and right podium monitors, route each monitor individually by selecting the desired source and then select the Left and Right Podium Monitor on the touch panel.
  5. Set Room Audio Source
    1. Select your preferred audio source for room use and Panopto lecture capture. The default audio source is the PC, but you may choose another if needed.

Helpful Tips

  • You can mix and match sources and displays to suit your teaching style and classroom activities.
  • Remember to individually route sources to the podium monitors for instructor convenience.
  • Confirm your audio source selection to ensure sound is captured for both in-room use and Panopto recordings.

Watch the Video

For a visual walkthrough, watch our instructional video on routing sources to room displays in Bell Hall classrooms.
A new feature in Bell Hall classrooms is the extended desktop monitor. This allows you to use a second display, which can be routed to any room display for flexible teaching options.

Follow these steps to use and manage the extended desktop monitor in the classroom:

Instructions

  1. Log In to the Classroom PC
    1. Use your Kenan-Flagler username and password to access the classroom computer.
  2. Choose Your Content Source
    1. On the classroom touch panel, select either PC Main (your primary desktop) or PC Extended (your second desktop).
  3. Route to Desired Display
    1. Use the touch panel to send your selected desktop (main or extended) to any room display, such as the front projector, side monitors, or rear monitors.
  4. Use Extended Desktop Features
    1. Move windows, presentation materials, or applications between your main and extended desktops for more dynamic presentations.
    2. Display different content on multiple screens to support varied teaching activities.
  5. Switch Between Displays as Needed
    1. You can change which desktop is shown on each display at any time using the touch panel controls.

Helpful Tips

  • The extended desktop is ideal for showing presentation slides on one screen while keeping notes or other materials on the second.
  • To move a window to the extended desktop, drag it off the edge of your main screen.
  • If a display does not show your chosen desktop, check your touch panel routing and ensure the correct source is selected.

Watch the Video

For a step-by-step demonstration, watch our instructional video on using the extended desktop monitor in Bell Hall classrooms.
Bell Hall classrooms feature an intuitive touch panel that lets you manage audio, lighting, and display settings to create the ideal teaching environment.

Follow these steps to adjust room controls using the touch panel:

Instructions

  1. Locate the Controls on the Touch Panel
    1. On the right side of the touch panel, you’ll find controls for room audio, lights, display settings, and general volume.
  2. Adjust Audio Settings
    1. Tap the Audio button to:
      • Change or mute room audio levels.
      • Adjust ceiling microphone levels.
      • Set levels for wireless handheld or lapel microphones.
      • Use the Voice Lift feature for enhanced room amplification—helping students hear each other clearly.
      • Mute Voice Lift with the Voice Lift Mute button at the bottom of the screen.
  3. Control Room Lighting
    1. Tap the Lights menu to customize lighting in the classroom.
    2. In rooms with windows, use the automated shade controls available in this menu.
  4. Manage Display Settings
    1. Tap the Display Settings menu to:
      • Turn displays on or off.
      • Blank content on screens around the room for privacy or focus.
  5. Exiting Settings
    1. Press the red X in the corner of any settings page to return to the main screen.

Helpful Tips

  • Adjust audio levels for microphones and speakers to ensure everyone can hear clearly.
  • Use Voice Lift for additional amplification, especially during class discussions.
  • Automated shades help control glare and lighting for optimal visibility.
  • Blank screens when you want attention focused away from projected content.

Watch the Video

For a visual walkthrough, watch our instructional video on using room controls in Bell Hall classrooms.
Bell Hall classrooms are equipped with four high-resolution cameras to support flexible recording and streaming options. The presenter-right camera provides a default podium shot that is always included in Panopto recordings and cannot be adjusted, ensuring the presenter is visible for requested recordings. The other three cameras in the classroom can be controlled and customized to suit your teaching needs.

Camera controls can be adjusted for Panopto recordings or Zoom meetings. Follow these steps to preview, control, and customize camera views in your classroom:

Instructions

  1. Access Camera Controls
    1. On the touch panel, tap the Camera Preview/Control button to access camera controls.
  2. Select and Route a Camera
    1. Choose which of the three controllable cameras you want to use.
    2. Route the selected camera feed to a display (like PC Main) to preview the camera angle.
  3. Adjust Camera Position
    1. Use the touch panel controls to pan, tilt, and zoom the selected camera for optimal coverage.
    2. Select from Presets One through Four for common camera views or set your own.
  4. Enable Camera Auto-Tracking (Optional)
    1. A new feature in Bell Hall classrooms is camera auto-tracking.
    2. By default, auto-tracking is disabled. To enable it, select the camera and turn on auto-tracking through the touch panel controls.

Helpful Tips

  • Use camera presets for quick access to common views.
  • Auto-tracking is helpful for recording moving presenters; enable it only when needed.

Watch the Video

For a visual demonstration, watch our instructional video on camera controls in Bell Hall classrooms.
Bell Hall classrooms make it easy to connect your laptop for presentations and interactive sessions. The control console provides labeled HDMI and USB cables, as well as an adapter ring to accommodate different devices.

Follow these steps to connect your laptop and share content in the classroom:

Instructions

  1. Connect the Cables
    1. Locate the HDMI and USB cables labeled “Laptop” at the control console.
    2. Plug the HDMI cable into your laptop.
    3. Plug the USB cable into your laptop (optional, but recommended for audio and camera control).
    4. Use the provided adapter ring if your laptop requires a different port type.
  2. Understanding the Cables
    1. The HDMI cable is required to display your laptop content on classroom screens.
    2. The USB cable enables you to use in-room audio and camera controls for applications like Zoom and Teams, but is not required for basic content display.
  3. Activate and Route Laptop Source
    1. Activate the classroom system by tapping the touch panel.
    2. Select Laptop as your source on the touch panel.
    3. Route the laptop source to your desired displays (e.g., projector, monitors).
  4. Set Up Room Audio (Optional)
    1. If you want the room audio to play from your laptop (for videos or conferencing), route the Laptop source to the Room Audio on the touch panel.

Helpful Tips

  • If your laptop does not have an HDMI or USB port, use the provided adapter ring.
  • For Zoom or Teams sessions, connect both HDMI and USB cables for best results.
  • Check if your laptop is set to duplicate or extend the display if your content does not appear.

Watch the Video

For a visual walkthrough, watch our instructional video on connecting your laptop in Bell Hall classrooms.
Bell Hall classrooms support wireless presentation through AirMedia, allowing you to share content from PC, Apple, and Android devices without cables.

Follow these steps to connect your device and present wirelessly:

Instructions

  1. Select Wireless Presentation Source
    1. On the classroom touch panel, choose Wireless Presentation as your source.
    2. Route the wireless presentation to your desired display(s).
  2. Connect Your Device
    1. Follow the on-screen instructions displayed in the classroom.
    2. On your personal device, open your preferred browser and navigate to the provided presentation URL.
  3. Generate and Enter Connection Code
    1. After reaching the presentation URL, follow the on-screen prompts to generate a connection code.
    2. Enter the code as instructed to pair your device with the classroom display.
  4. Begin Presenting
    1. Once connected, your device’s screen will automatically project to the selected display(s).
  5. Set Up Room Audio (Optional)
    1. If you want the room audio to play from your device (for videos or conferencing), route the Wireless Presentation source to the Room Audio on the touch panel.

Helpful Tips

  • If you experience connection issues, refresh your browser or restart your device.
  • For optimal audio experience, remember to route room audio from the Wireless Presentation source.

Watch the Video

For a step-by-step demonstration, watch our instructional video on using AirMedia wireless presentation in Bell Hall classrooms.
Breakout Mode allows you to divide your class into small groups for collaborative activities. Each group can display content from their own laptop onto a dedicated side monitor, making it easy to share ideas and work together in real time.

Follow these steps to set up and use Breakout Mode in the classroom:

Instructions

  1. Activate Breakout Mode
    1. On the classroom touch panel, select Break Out (Wallplate).
  2. Connect Student Laptops
    1. Each group should use an HDMI cable to connect their personal laptop to the wallplate located below a side monitor.
  3. Collaborate in Groups
    1. The content from each connected laptop will appear on the corresponding side monitor.
    2. Groups can work together, share screens, and collaborate in real time.
  4. Return to Main Session
    1. To end Breakout Mode, re-select the “Break Out” option on the touch panel to return to the desired classroom configuration.

Helpful Tips

  • Ensure all laptops have an HDMI port or compatible adapter.
  • If a display does not show the laptop screen, check the HDMI connection and confirm the laptop is set to duplicate or extend the display.

Watch the Video

For a visual walkthrough, watch our instructional video on setting up and using Breakout Mode.
If you need assistance during your class, support is just a tap away. The Bell Hall touch panel includes a convenient Help button to connect you with our support team.

Follow these steps to request classroom assistance:

Instructions

  1. Access the Support Number
    1. On the touch panel, tap the Help button at the bottom left of the screen to display the support phone number.
  2. Contact Support
    1. Use your phone to call the support number for immediate assistance from our Academic Technologies team.

Helpful Tips

Watch the Video

For a quick overview, watch our instructional video on accessing classroom support in Bell Hall.

Classroom Tools and Technology

Bell Hall’s classroom tools and technology are designed to enhance your teaching experience and support a wide range of instructional activities. The guides below will help you make the most of these resources, from presenting and recording content to facilitating student engagement and accessibility, ensuring your class runs smoothly and effectively.

Bell Hall classrooms are equipped with handheld clickers to support seamless presentation navigation for instructors and presenters.

Instructions

  1. Locating and Using the Clicker
    • Each classroom includes a handheld clicker, which is paired with the console PC.
  2. Navigating Slides:
    • Use the green and red arrow buttons on the clicker to move forward or backward through your presentation slides.
  3. Laser Pointer:
    • The clicker also features a laser pointer button, allowing you to highlight information on your slides during your presentation.
  4. Keep the clicker in the classroom:
    • Each clicker is paired with a specific classroom. Please ensure that the clicker remains in the room to which it is assigned and does not leave the classroom.

Helpful Tips

  • Make sure the clicker is paired with the console PC before your presentation begins.
  • Use the laser pointer to draw attention to key points or details on your slides.
  • If you experience any issues with the clicker, contact Academic Technologies through the Help button on the touch panel.

Watch the Video

For a visual demonstration, watch our instructional video on using classroom clickers in Bell Hall.
Bell Hall classrooms are equipped to support lecture capture through Panopto, making it easy to record and share your class sessions.

Request Scheduled Section Recordings

To request a scheduled section recording, please fill out the following form at least two business days in advance of the requested recording date: https://myke.kenan-flagler.unc.edu/client/dashboard?m=MySupportRequests&t=course%20recordings

Managing Recordings During Class

Use the classroom touch panel to control your recording session and camera views. For detailed instructions on adjusting camera settings, please refer to the Camera Controls section.

Pause, Extend, and Stop Recordings

  • Pause Recording:
    If you need to temporarily pause the recording (for a break or private discussion), tap the Pause button on the touch panel. Tap the Pause button again to resume recording.
  • Extend Recording:
    If your class runs longer than scheduled, tap the Extend button to add 5 more minutes to your recording session.
  • Stop Recording:
    To end your recording, tap the Stop button on the touch panel. The recording will still be saved in your associated Canvas course and accessible to students.

Helpful Tips

  • For assistance with Panopto recordings, please contact Academic Technologies at ITAcademicTechnologies@kenan-flagler.unc.edu.
  • Devices and screens will be recorded even if they are blanked.
  • Even if the touch panel is not activated, the classroom audio will still be recorded if a recording is scheduled in Panopto.
Follow these steps to set up and present your PowerPoint using the extended screen feature in the classroom:

Instructions

  1. Activate the Touch Panel
    1. Activate the classroom system by tapping the touch panel.
    2. Select the PC source.
  2. Route to Desired Displays
    1. Use the touch panel to choose which displays you want to use (e.g., front projector, side monitors, etc.).
    2. To utilize the extended desktop monitor, select the PC Extended display and route it to the desired podium monitor.
  3. Log In to the Classroom PC
    1. Enter your Kenan-Flagler username and password to access the computer.
  4. Open Your Presentation
    1. Launch PowerPoint or your preferred presentation software.
    2. Open the file you’d like to present.
  5. Set Up Presenter View
    1. Navigate to the Slide Show tab in PowerPoint.
    2. Select Presenter View if you want to see your notes and upcoming slides on the extended monitor.
  6. Start Presenting
    1. Begin your presentation. Your slides will appear on the main display for your audience, while your notes and controls will be visible on the extended monitor.

Helpful Tips

  • Presenter View allows you to see notes and upcoming slides privately while your audience sees only the current slide.
  • Make sure your displays are routed correctly before starting your presentation.
  • If you need to switch displays or sources during your session, you can do so at any time using the touch panel.

Watch the Video

For a visual walkthrough, watch our instructional video on using the extended screen with PowerPoint.
Follow these steps to configure the classroom for video conferencing with Zoom:

Instructions

  1. Set Up Room Displays and Audio
    1. Start by routing the console PC sources to your preferred displays using the touch panel.
    2. Be sure to select and route the room audio from your desired source.
  2. Access Zoom on the Classroom PC
    1. Log in to Zoom on the classroom PC. (If authentication is required, follow the on-screen prompts.)
    2. Alternatively, you can launch Zoom directly from the Zoom tab in your Canvas course.
    3. Start your Zoom meeting.
  3. Confirm and Adjust Video Source
    1. In the meeting preview window, check your video feed by ensuring your video is unmuted and that the correct camera is active.
    2. To change the camera source, click the video dropdown menu on the bottom right, then select your preferred camera.
    3. You can also change cameras using the Camera Preview/Control button on the classroom touch panel. See the Camera Controls section for more instructions on changing camera views.
  4. Confirm and Test Audio Source
    1. In the meeting preview window, click the audio dropdown menu on the bottom left and select Test Microphone and Speaker.
    2. Cycle through available speakers until you hear the test sound, then select your preferred speaker.
    3. Repeat the process for the microphone. Speak during the test to ensure the microphones detect and transmit your audio.
    4. After confirming your speaker and microphone selections, click End Test to continue and start your meeting.
  5. Begin Your Video Conference
    1. You are now ready to begin your Zoom session and share any desired content.

Helpful Tips

  • For camera adjustments during your meeting, use either the Zoom controls or the touch panel camera button.
  • Make sure to test both speaker and microphone before starting your session to avoid audio issues.
  • If you need additional help with Zoom setup or troubleshooting in the classroom, please contact Academic Technologies through the Help button on the touch panel.

Watch the Video

For a visual walkthrough, watch our instructional video on configuring the classroom for Zoom video conferencing.
Follow these steps to configure the classroom for video conferencing with Microsoft Teams:

Instructions

  1. Set Up Room Displays and Audio
    1. Start by routing the console PC sources to your preferred displays using the touch panel.
    2. Be sure to select and route the room audio from your desired source.
  2. Access Microsoft Teams on the Classroom PC
    1. Open your Microsoft Teams meeting on the classroom PC.
    2. If prompted, allow Teams to access the audio and video devices. Confirm the correct camera and microphone are selected, and click “Allow while visiting the site” to allow access to the PC camera and microphone.
  3. Confirm and Adjust Video Source
    1. In the meeting preview window, check your video feed by ensuring your video is unmuted and that the correct camera is active.
    2. To change the camera source, click the video dropdown menu on the bottom left and select your preferred camera.
    3. You can also change cameras using the Camera Preview/Control button on the classroom touch panel. See the Camera Controls section for more instructions on changing camera views.
  4. Confirm and Test Audio Source
    1. In the meeting preview window, select the Computer Audio option and open the microphone dropdown menu.
    2. Test the selected microphone by speaking to ensure your audio is being transmitted. Cycle through the available audio outputs until you find your preferred selection.
    3. Once you’ve confirmed your microphone selection, click Join Now to start your meeting. If prompted, click Allow for Teams to manage windows on your display.
  5. Begin Your Video Conference
    1. You are now ready to begin your Teams session and share any desired content.

Helpful Tips

  • For camera adjustments during your meeting, use either the Teams controls or the touch panel camera button.
  • Make sure to test both speaker and microphone before starting your session to avoid audio issues.
  • If you need additional help with Teams setup or troubleshooting in the classroom, please contact Academic Technologies through the Help button on the touch panel.

Watch the Video

For a visual walkthrough, watch our instructional video on configuring the classroom for Teams video conferencing.
Document cameras are available by request through Academic Technologies. Follow these steps to set up and use the DocCam:

Instructions

  1. Request a Document Camera
    1. Contact Academic Technologies in advance to request a document camera for your classroom session.
  2. Activate and Power Up the Document Camera
    1. Turn on the document camera using its power button.
  3. Select the DocCam Source
    1. On the classroom touch panel, choose the DocCam as your source.
  4. Route to Desired Display
    1. Use the touch panel to route the DocCam output to your chosen display(s) (e.g., projector, monitors).
  5. Adjust Zoom and Focus
    1. Use the zoom and focus controls located on the document camera to clearly display your materials.

Helpful Tips

  • Make sure the document camera is positioned so your materials are clearly visible.
  • Adjust zoom and focus as needed for clarity.
  • If you need assistance, contact Academic Technologies for support.

Watch the Video

For a step-by-step demonstration, watch our instructional video on setting up and using the document camera.
Bell Hall classrooms are equipped with personal listening devices to support individuals who need audio assistance during class sessions.

Instructions

  1. Locating the Device
    1. Each classroom includes a personal listening device, which can be found at the teaching console. The device comes with headphones and an adapter featuring a 3.5 mm connection port, allowing you to use your own headphones if preferred.
  2. Using the Device
    1. Power On: Locate the power button on the end of the device and press it to turn the unit on.
    2. Connect to Room Audio: Once powered on, the device will automatically connect to the room’s audio feed.
    3. Adjust Volume: Use the volume buttons on the front of the device to set a comfortable listening level. The LED display will show both battery status and current volume level.
  3. After Use
    1. Return and Recharge: When you’re finished, please return the device to the teaching console and ensure it is placed on the charger so it is ready for the next user.

Helpful Tips

  • If you prefer, you can use your own headphones with the included 3.5 mm adapter.
  • Check the LED display for battery and volume information before use.
  • For assistance or troubleshooting, contact Academic Technologies through the Help button on the touch panel.

Watch the Video

For a step-by-step demonstration, watch our instructional video on using assisted listening devices in Bell Hall classrooms.
Bell Hall classrooms are equipped with rechargeable handheld and lavalier microphones to support clear audio for instructors and presenters.

Instructions

  1. Locating the Microphones
    1. Rechargeable handheld and lavalier microphones are available in every classroom and can be found at the teaching console.
  2. Using the Microphones
    1. Power On: Each microphone has a power switch on the device. Slide or press the switch to turn the microphone on.
    2. Adjust Levels and Muting: Use the Audio menu on the classroom control panel to adjust microphone volume levels or mute the microphones as needed.
  3. After Use
    1. Return and Recharge: After your session, please return both microphones to their designated charging location at the teaching console to ensure they are ready for the next user.

Helpful Tips

  • Always check that the microphone is powered on and the volume is set appropriately before starting your session.
  • Microphone settings, including mute and volume, can be managed at any time from the Audio menu on the touch panel.
  • For assistance or troubleshooting, contact Academic Technologies through the Help button on the touch panel.

Watch the Video

For a visual demonstration, watch our instructional video on using handheld and lavalier microphones in Bell Hall classrooms.

YuJa Panorama – Canvas Digital Accessibility Tool

Panorama is an accessibility diagnostic and support tool integrated into Canvas. It identifies accessibility issues in course content, allows instructors to remediate some issues directly inline, and provides students with alternative file formats.

For a summary of Panorama’s features and accessibility scores, please review the Panorama LMS Accessibility Platform Overview.
Panorama LMS Accessibility Report
Think of Panorama as your accessibility assistant—it helps improve your content but doesn’t automatically fix every issue. You can view the list of accessibility issues that can be resolved with Panorama to see which items can be remediated directly within the tool.

Note: Our current access level includes “Full-Circle” remediation features.

Getting Started

Panorama is now available in Canvas to help instructors and students identify and improve the accessibility of course content.

Students and instructors will now see Panorama’s icons next to course content, and instructors will have access to Accessibility Reports for course content.

Panorama's icons
Panorama IconMeaning of Icon
Blue CircleStudent View to access alternate formats
Green HexagonHigh accessibility scores
Yellow TriangleMedium accessibility scores
Red HexagonLow accessibility scores
Grey ProhibitionNot available or cannot produce an accessibility score

Note: Students will only see the blue circle icons to view alternate formats and will not see the instructor icons associated with accessibility scores.

Instructor and Student Resources

Getting Started with Panorama for Instructors in Canvas
Step-by-step guidance for instructors on how to access Panorama, interpret accessibility scores, and remediate issues directly within Canvas.

Getting Started with Panorama for Students in Canvas
A quick guide for students on how to download alternative file formats and customize their learning experience using Panorama’s accessibility tools.

Support and Reference Materials

Recording from Faculty Training Session
Watch the recorded December 5th training led by a YuJa Panorama trainer. This session provides an overview of key features, accessibility scoring, remediation tools, and best practices for using Panorama in Canvas.

UNC Digital Accessibility Office Panorama Guide
Carolina-specific guidance and resources from the Digital Accessibility Office, including training opportunities and compliance information.

Accessibility Issues That Can Be Resolved with Panorama
A detailed list of accessibility issues that can be identified and fixed within Panorama’s interface, along with those that may require external tools or manual adjustments.

Additional Links to Panorama’s Support Resources
Access YuJa’s full library of support articles, video tutorials, and user guides to help you make the most of Panorama’s features.

Virtual Office Hours

Starting December 11th, virtual drop-in office hours will be available on Thursdays and Fridays from 1:00pm to 2:00pm.

Drop-In Office Hours

Thursday 1pm – 2pm

Friday 1pm – 2pm


Additional Support

For Canvas-specific technical support, contact ITAcademicTechnologies@kenan-flagler.unc.edu.
For broader accessibility guidance, visit the UNC Digital Accessibility Office’s Accessibility Training Page.

Proctorio

Proctorio troubleshooting:
  • Restart your computer.
  • Do not use a workplace (managed) device, personal computer required.
  • Update your Proctorio Extension
    • www.getproctorio.com
    • VPNs and antivirus software
      • Both are known to interfere with the Proctorio Chrome extension in the past.
  • Avoid 3rd party extensions in Chrome which can interfere.
    • Use Incognito window for testing.
  • Proctored Onboarding Exam
    • They will help you through troubleshooting steps with your Proctorio Chrome extension.
    • Attempt to take the Proctored Onboarding Exam while working with a Proctorio Support agent at chat.proctorio.com.
Proctorio support:Chat:  For the fastest support, contact Proctorio directly via their browser extension. Live Chat is available 24 hours a day.
  • Test-takers (only) can open a chat during their exam by selecting the chat option on the quiz toolbar. This is the recommended first step for students experiencing issues during their exam.
    • Sign into Canvas and your exam or quiz page to initiate from the test.
    • Click the extension icon in the upper right-hand corner of your browser before, during, or after the exam.

Bookmarks backup

We recommend backing up your website browser’s bookmarks and favorites occasionally but especially when moving to another computer. Here are links to updated instructions for backing up your web browser’s bookmarks and favorites.Use Microsoft OneDrive to more seamlessly transfer when moving to a different computer by creating a Backup folder in OneDrive and use it to store your data.

Web browser errors

Web browser errors such as AADSTS90072 and others can occasionally occur:

Consider creating a separate browser profile for use with different accounts such as UNC-CH or Kenan-Flagler Office 365.  Alternatively, you can erase your browser’s history/cache/cookies, and sign back into our services using kfusername@business.unc.edu.

Avoid Apple Safari browser & use of workplace machines, both can cause errors with our sites/services.Use the following instructions bypass any browser errors cleanly and create separate profiles for each Microsoft 365 account (UNC’s onyen@ad.unc.edu, for example) and prevent future errors while using different accounts:Create browser profile: Clear cache & cookies:Note:  Change the dropdown menu to select “All-Time” or “Everything” with cache/cookies selected, otherwise you’re only clearing a single hour.

Staff Hoteling

Hoteling Space Setup

  • Each Hotel Space will have two monitors and one docking station.
  • IT will not provide external input devices such as a keyboard or mouse, but you may bring one with you to connect to the docking station.
  • The instructions below are for operating without external inputs, so you may use the onboard keyboard and touch pad.

Docking Station Set-Up and Display Arrangement

  • Connect to the provided USB-C cord and turn on your laptop.
    • Hoteling USB-C to Laptop
  • Left click on the desktop and a drop-down menu will appear. Select “Display Settings.” You should see a window that shows a graphic of the display configuration.
  • Click on the drop-down menu labeled “Duplicate Desktop 1 and 2” and more options will appear. Select the arrangement you want to use:
    • Extending Desktop
  • Once you’ve extended the desktop, you can arrange the monitors by dragging and dropping them to your desired layout:
    • Arranging Monitors
  • Once you have the arrangement you want, click the highlighted button marked “Apply.”

Computer is Not Connecting to the Docking Station

  • Disconnect the computer from the Docking Station.
  • Connect your computer to your own power adapter.
  • Restart your computer.
  • Run Lenovo System Update (type “Lenovo” in Windows Search):
    • Run all Critical and Recommended updates.
  • Pull the power cable out of the docking station.
  • Leave the cable out for 20 seconds.
  • Plug the power cable back into the docking station.
  • If you still have trouble, try another USB-C port on your computer.
  • If you need further assistance, please email us at: itservicedesk@kenan-flagler.unc.edu

Study Rooms Instructions

 

Connecting Laptop to Study Room Display

  • Connect your laptop using the USB-C > HDMI cord provided in the room.
    • USB-C > HDMI Cord
  • Turn on the monitor by pressing the power button on the left side.
    • Monitor Power Button
  • You should see your computer display on the wall display. If the image doesn’t appear: Use the input button on the side to ensure the input is selected in the menu that appears on the screen of the monitor.
    • Monitor Input Button
    • Monitor Input List

Computer Display Not Showing on Wall Display

  • Give the system a moment or two to catch up; the image should appear on the screen.
  • If you still do not see a display, restart your computer.
  • Try connecting to a different computer.
  • If you need further assistance, please email us at: itservicedesk@kenan-flagler.unc.edu

Academic Technologies Services

The Academic Technologies team provides comprehensive support for classroom technology, instructional tools, and faculty consultations to enhance teaching and learning at UNC Kenan-Flagler. Our centrally managed control room allows us to address many classroom technology issues remotely, ensuring minimal disruptions. If in-person assistance is needed, please contact IT Academic Technologies at 919-730-9108 for prompt support.

We support 18 classrooms, the 388-seat Koury Auditorium, meeting spaces, and study rooms in the McColl Building, providing faculty with access to a variety of audio-visual equipment and presentation tools. In addition to classroom support, our team works with faculty to integrate new technology into courses, fostering meaningful and sustainable learning experiences.

Classroom Services

Poll Everywhere, a web based polling solution, is the campus app for polling; clickers are not required. Students can submit responses via web browser, mobile app or text message; student ONYEN login is required for polls that are not anonymous. Check out Poll Everywhere.
From visiting lecturers to distinguished alumni to world leaders, the Academic Technology Team can ensure your guest has what they need. From onsite presentations with the ability to stream to overflow rooms, to bringing a speaker to your class via web conferencing, let us help.

Having your lectures recorded and available online is not only useful, but extremely easy to do. Each of our 18 supported classrooms are equipped with front and rear cameras with built-in microphones that can be used to capture a lecture, stream your class or record content for remote delivery. We have Panopto lecture capture software installed and integrated in all Canvas courses. Requests for classroom recordings can be submitted from the following forms:

Faculty Request for Recording a Course
Student Request for Individual Class Recording

Please Note:
  • IT Academic Technologies requires at least 2 business days’ notice prior to the requested recording date.
  • For one-time class recordings, use the same date for both the start and end date fields.
  • The touch panel must be logged in to activate the classroom cameras.
    • Even if the touch panel is not activated, the classroom audio will still be recorded if a recording is scheduled in Panopto.

Best Practices:
  • Recording start and stop times are automated and will continue even if the class ends early.
    • Private conversations should always take place outside of the classroom.
  • The following will be recorded:
    • Classroom cameras
    • Classroom PC screen
    • Any displayed devices, including:
      • Personal devices
      • AirMedia
      • Any portable computer being shown in the room
  • Devices and screens will be recorded even if they are blanked.
  • Do not display sensitive data or personal information on any connected or displayed devices.
We use Panopto to record classes in McColl. Panopto has been named a leader in the Gartner Magic Quadrant for Enterprise Video Content Management. Panopto is the only video platform that provides universities with integrated video recording, live streaming, and video management and inside view search. Classes can be recorded via a request form from faculty or programs. Students can request to record individual lectures with permission from faculty.
From a quick video demos to extensive video projects, Camtasia has all the editing tools for individuals to create the great video content you need to get the job done. Camtasia is a powerful, yet easy to use screen recorder. Quickly record your webcam or screen, engage your viewers with a variety of effects, and easily share your videos to anyone, anywhere.
Faculty are increasingly integrating technology into our classrooms and students are expecting an up to date classroom experience. Many studies conclude that faculty members continue to find ways to use technology that benefit both their fields of study and improving student learning. As newer technologies become increasingly more popular, a desire to incorporate them as learning tools will begin to mount in the name of good “instructional technology” practices. Staff in Academic Technology continue to bring known technology through our Live Webinars. Staff also research emerging technology while attending national conferences, online seminars and consulting with peer Business Schools.
Webinar sessions coordinated by Academic Technologies where Instructional Design Technicians share Canvas tools and features with faculty and staff.
Learn how to use many of the common software packages on your time with this free service. http://software.sites.unc.edu/linkedin/
Joint sessions where Academic Technology share new technology and allow hands-on time to learn more about it. Additionally one-one appointments can be scheduled as well.
What is Panopto?
Panopto is a lecture-capture device that records audio and video and allows course materials to be available on-demand to students.  Panopto captures what is being shown through the projector and also captures audio and video from the in-room camera. All this can be seen through a link from Panopto.

What if I have an outside speaker that wants to watch his presentation?
If you fill out the form for recording a class with ample time (2 business days notice) we can send you a link you can share with the outside speaker. The speaker will not need to log in to a system to view it.

Will I need to load anything special on my computer to view the Panopto video?
No, the only thing you will need to have a internet connection since it is web based.

How long will the classes recorded through Panopto be available?
Any Panopto video not viewed within 13 months will be archived. Any Panopto videos not viewed within 2 years will be permanently deleted.

Will my students stop coming to class because of Panopto?
No, Panopto is not a substitute for attending class.

Instructional Support

Our instructional designer will work with faculty one on one to review syllabus and instructional materials, match teaching styles with students’ learning styles, and design a workable plan, which is pedagogically sound.
On-boarding is a vital part of a new faculty’s introduction to UNC Kenan-Flagler. It is designed to inform new faculty of available technology and introduce them to key IT learning tech and operation on boarding. For additional on-boarding needs like new hardware please contact the IT Service Desk.
The Academic Technology team provides and supports a suite of tools for the UNC Kenan-Flagler community. All of our courses will have Instructure Canvas course space and file storage space created automatically. In addition, instructors will have the option of utilizing a number of other tools and services to meet their instructional needs for collaborative work, asynchronous tools and more. Our office provides one-on-one training for most of these tools and resources.
Academic Technologies supports UNC Kenan-Flagler’s commitment to transforming higher education by incorporating innovative technology into new and existing learning spaces. Academic Technology’s classroom designs accommodate a variety of teaching styles and learning environments, with the goal of promoting student engagement and meeting the unique needs of pedagogy. Innovative learning spaces continue the university’s tradition of shaping future leaders.
We offer individual support in teaching tools such as Canvas, lecture capture, digital creation tools, audience response tools, and more. Keep an eye out for upcoming live webinars to showcase and demonstrate these technologies.
Academic Technologies meets regularly with faculty who are considering integrating media-related assignments into their courses. Planning early and coordinating the course project with our media experts makes a big difference in the quality of the final product and the students’ experience. Other services include coordinating staff, faculty and student photography, video production and graphic design work. These services are free of charge to our faculty, staff, and programs.
Because the importance of graphics can never be underestimated, the Academic Technology team can help create graphics ranging from simple, sophisticated replications of UNC Kenan-Flagler’s s logo to creative animations that make your video dynamic. We use all of the latest applications like After Effects, Motion, Photoshop, Illustrator and Flash. To find out more about post-production services contact us.
In this fast-paced and evolving world of electronic communications, media has become an extremely powerful and dynamic tool for engaging wide audiences to educate students and increase public awareness. From consultation to final edit, UNC Kenan-Flagler Academic Technology team is a full-service, digital production facility equipped with the technology and the talent to communicate your message effectively and reach your audience through internet content, webcasts, video conferences and more.

Zoom AI Companion available to all Kenan-Flagler Zoom users

Kenan-Flagler IT has enabled access to Zoom AI Companion, a generative AI-powered assistant. All KFBS faculty, staff and students with Zoom licenses can use the tool to enhance productivity and collaboration during Zoom meetings. The tool enhances productivity and collaboration by allowing participants to ask the AI Companion questions without interrupting the meeting, sending summaries after meetings, and creating smart recordings.

To protect user privacy, individual Zoom AI Companion features will be disabled by default. You will see a new AI icon in the Zoom toolbar, even if you choose not to enable or use Zoom AI features. When Zoom AI Companion is active during your meeting, you will see an AI symbol in the upper part of your screen. Please consider best practices before enabling Zoom AI Companion features, and if you are actively using the resource.

Leveraging AI capabilities within tools such as Zoom, the University can provide a more inclusive and accessible environment, streamline administrative tasks, and enhance everyone’s overall experience. With all AI tools, it’s important to make sure you are utilizing best practices; always double check any generated content for accuracy before sending it out to others.

At Kenan-Flagler, you have the option to enable Zoom AI Companion for Meetings, Team Chat, Smart Recording and Clips. This mirrors the AI features enabled by UNC ITS for main campus Zoom accounts.

Summaries are included below, but you can read more about each of these features from Zoom.

Zoom AI Companion in meetings
The in-meeting AI Companion allows you to prompt and receive tailored responses based on data sources and contexts available to you from within the meeting. You can formulate your own prompts for the assistant, but the tool also includes premade prompts users can select to quickly get information without interrupting the flow of the meeting:
  • Catch me up – Assistant will provide a summary of the meeting to this point
  • Was my name mentioned – Assistant will give you details about where your name was mentioned in the meeting along with relevant topics and potential action items
  • Are there any action items – Assistant will provide a list of any action items discussed in the meeting
  • What topics have been discussed – Assistant provides a summary of topics discussed in the meeting


Zoom AI Companion Meeting Summary
With Meeting Summary, you receive comprehensive recaps with action items after a meeting. These can be sent to all participants, or just to host. We strongly recommend sharing the meeting summary only to host, this allows it to be proofread and edited before the summary is sent to participants.

Important notes:
  • Always proofread generated content before sharing
  • On meetings scheduled or hosted by a group account, the summary will send to the group email address after the meeting. This occurs even if the meeting is started by an alternate host and the group account never joins.
  • For personal or sensitive matters, make sure to have a separate meeting outside of any group meeting instead of discussing 1 on 1 at the end of a current meeting after other users have left. This ensures sensitive content is not included in the meeting summary
  • Notify users that AI features are being utilized in all hosted meetings
 You can find additional information and resources on this feature at the Zoom AI Companion Meeting Summary support page.

Smart Recording and Clips
Smart Recording captures key moments and insights, and Clips enables you to easily create and share short video segments outside of a meeting. You can use this feature to allow the AI Companion to organize your cloud recordings into smart chapters, get key takeaways in quick and digestible format through recording highlights, identify action items, and provide the host with analytics on meeting and conversation factors.

You can find additional information on Smart Recording features at the Zoom Smart Recording with AI Companion support page.
Before you enable Zoom AI Companion features, take a moment to review best practices. Because Zoom AI Companion can transcribe and share your meetings, potentially with all participants, you need to be mindful of the contents of your meeting and how you share that content with others. The following best practices are crucial for using Zoom AI features responsibly.

Notify participants
Let meeting participants know that you’re using Zoom AI Companion. If you have Zoom AI Companion set to start by default at the beginning of meetings, Zoom will automatically notify participants as they join the meeting, but it is still best practice to notify users verbally or via in-meeting chat. If you choose to manually enable Zoom AI Companion during a meeting, Zoom will notify participants once enabled, but the host should still notify meeting participants verbally or in meeting chat.

Remember meetings are public records
Like other meeting summaries and recordings, the summaries that AI Companion creates are considered public records and are subject to the same disclosure requirements. Handle information generated by Zoom AI Companion in accordance with the Records Management Policy.

Sensitive Matters
Be aware if you use Zoom AI Companion features while discussing sensitive matters such as privileged legal matters, sensitive employee, student, or donor-related discussions. If it becomes necessary to discuss sensitive matters without Zoom AI Companion, the Meeting Host needs to:
  • Stop the Meeting Summary tool by selecting “Stop Summary” on the Zoom toolbar
  • Stop the Smart Recording tool by selecting “Stop Recording” on the Zoom toolbar
If sensitive information is inadvertently shared before the Meeting Host stops the Zoom AI Companion, the Meeting Host must redact the information from the meeting summary and/or recording before distributing the materials.

Retain and review
Meeting summaries, recordings and clips are stored in the Zoom Cloud for 30 days. If you need access to a recording, meeting summary or clip after the retention date, follow best practices for data storage and guidance on keeping sensitive data safe.

Before you share, review and proofread Zoom AI Companion-generated content. Zoom summaries can omit important parts of a conversation and can introduce errors as Zoom AI Companion tries to summarize long conversations. If you enable Zoom AI Companion features in meetings you host, you are responsible for reviewing recordings and summaries for accuracy and completeness and for correcting obvious errors and inaccuracies.
To begin using Zoom AI Companion, you need to enable individual features in your Zoom settings. To turn on Zoom AI Companion features, log into Zoom on the web with your Kenan-Flagler account. Select Settings from the navigation bar and then AI Companion to make changes.

The settings for Zoom AI Companion are granular. After enabling AI Companion for your account, scroll down the list of settings to review and choose what you would like to automatically enable. For example, you can choose to enable the AI Companion only for questions during the meeting or you can choose for AI Companion to begin each meeting and automatically send summaries to every participant.

As you review the settings, think carefully about the types of meetings you host, including the topics and participants and how the Zoom settings may affect your meetings.

For more guidance on Zoom meetings and settings at Kenan-Flagler, review Zoom at Kenan-Flagler on Kenan-Flagler’s IT website.

You will see a new AI icon in the Zoom toolbar, even if you choose not to enable or use Zoom AI features.

When Zoom AI Companion is active during your meeting, you will see an AI symbol in the upper part of your screen.

UNC Check-In app

UNC-Chapel Hill’s ITS Teaching and Learning group created the UNC Check-In app to facilitate taking attendance during classes.  UNC Check-In requires signing in with your UNC-Chapel Hill Onyen account.

Download UNC Check-In app:

Apple iOS: 

https://apps.apple.com/us/app/unc-check-in/id1296004763?ls=1

Android Play Store:

https://play.google.com/store/apps/details?id=comp523.androidbeaconsattendance&hl=en

Troubleshooting:

  • Ensure you are in the classroom to check in.
  • Turning Bluetooth off and back on.
  • Check your App Store for updates on the UNC Check In app.  

Please refer to UNC’s Check In website for additional FAQs, screenshots, troubleshooting, and submitting a support incident:

UNC Check-In:

https://unccheckin.unc.edu/