New Student Technical Guide

Welcome to UNC Kenan-Flagler. Please complete the following steps to ensure your device is properly configured for use at UNC Kenan-Flagler. If you need any assistance, please contact the IT Service Desk at, or by phone at 919-962-0792

Change Kenan-Flagler Account Passphrase

You should have received an email with your Kenan-Flagler username and a temporary password. You will need to change this temporary password before you can use it to access many of our services. To change your Business account password:
  1. Go to the Business Account Self Service Portal (
  2. Select the  Kenan-Flagler option
  3. Enter your Kenan-Flagler username for the User ID and click I agree
  4. Follow the instructions on to set up your security questions
  5. Enter your temporary password in the “old password” field, then create a new passphrase
NOTE:  Your passphrase should be 17 characters.   You can make it the same as your UNC Onyen if you choose, and the passphrase is good for one year.

Installing the Zoom App

You can find download links to the various Zoom installation files and plugins at the Zoom Download Center if you would like to get everything set up before your first meeting. Otherwise, Zoom will prompt you to install when attempting to join your first meeting.

Canvas App

Canvas can be accessed using an Android or iOS mobile device.  To download the app, see the guides here: Once you have opened the app click the “Find my school” button.  Search for “Kenan-Flagler Business School” and select it from the list that appears.  You will then be forwarded to the log in screen to continue.

Configure Mobile Devices

We have brochures available to assist you with configuring your mobile device.  If you need further assistance, please visit the IT Service Desk at your convenience. To configure wireless on your mobile device, please choose the appropriate instructions from the following page. To configure your UNC Kenan-Flagler email on your mobile device, please choose the appropriate mobile setup instructions from the following Technical Guide.

Create Onyen

If you have not yet created your Onyen account...
  1. Visit
  2. Select Create an Onyen
  3. Follow the steps to create an Onyen account. You will need to know your PID. If you do not know your PID, please visit this website:
NOTE:  When you create your Onyen password, we recommend making it a passphrase (song lyric or saying) with a minimum of 17 characters.  We recommend using all lowercase letters, but you can use capital letters, numbers and special characters if you prefer. You can then use this as your Kenan-Flagler password as well if you choose.

Update Email Address

In order to order software from and to receive general university email communications, you need to update your Connect Carolina email address:
  1. Visit
  2. Click on the Sign in button
  3. Sign in with your Onyen username and password
  4. Select Personal Information
  5. Click Email Addresses
  6. Under the Preference Information section, enter your Business username in the Email Address box before the @ sign
  7. Select from the drop down box after the @ sign
  8. Scroll to the bottom and click the Save button

Order Microsoft Office

You will need the Microsoft Office Professional software suite for your classwork.  Students may receive a free copy of Office 2016 from the UNC Software site.  Click on Order Software.  Click on the Student Ordering link.  Log in with your Onyen. When you order a free download of Office from, you will receive one email confirming that your order has been placed and then you will receive a second email that actually contains a link that will allow you to download Office.

Configure Email in Outlook

Windows Computers
The IT Service Desk recommends keeping your KFBS email separate from personal ones by using a separate Outlook profile.  Proceed by configuring a new Outlook profile in Windows.  If you're opening Outlook for the first time, this happens automatically, otherwise :
  1. Restart your Windows PC
  2. Open Microsoft Outlook
  3. At the Welcome to Outlook window, click Next
  4. It will ask if you want to connect an email account.  Choose Yes.  Click Next
  5. Enter your name as you would like it to be displayed
  6. Enter your Kenan-Flagler email address:
  7. Enter your Kenan-Flagler password twice
  8. Click Next
  9. You may see a window asking to "allow website to configure". Check Don't ask me about this again.
  10. Click Allow
  11. In the blue Kenan-Flagler window, enter your Kenan-Flagler username and password
  12. Click Log in
  13. You will then see a message that says, Your email account was successfully configured
  14. Click Finish
Apple Computers
  1. One Welcome to Outlook page, click Get started
  2. Enter your Kenan-Flagler Email Address (
  3. For username enter: Kenan-Flagler username
  4. Enter your Kenan-Flagler password
  5. You will briefly see: 'Redirecting you to your organization's sign on page'
  6. Click Add Account
  7. On the Kenan-Flagler sign in page, enter your Kenan-Flagler username and password
Please contact us at if you have any difficulty.

Configure Wireless

Follow these instructions to set up the Eduroam wireless network on your device:

Install Printers

There are a number of printers available for student printing.  Please see the following Technical Guide for instructions on how to connect to these printers.