Academic Technologies Services

The Academic Technologies team provides comprehensive support for classroom technology, instructional tools, and faculty consultations to enhance teaching and learning at UNC Kenan-Flagler. Our centrally managed control room allows us to address many classroom technology issues remotely, ensuring minimal disruptions. If in-person assistance is needed, please contact IT Academic Technologies at 919-730-9108 for prompt support.

We support 18 classrooms, the 388-seat Koury Auditorium, meeting spaces, and study rooms in the McColl Building, providing faculty with access to a variety of audio-visual equipment and presentation tools. In addition to classroom support, our team works with faculty to integrate new technology into courses, fostering meaningful and sustainable learning experiences.

Classroom Services

Poll Everywhere, a web based polling solution, is the campus app for polling; clickers are not required. Students can submit responses via web browser, mobile app or text message; student ONYEN login is required for polls that are not anonymous. Check out Poll Everywhere.
From visiting lecturers to distinguished alumni to world leaders, the Academic Technology Team can ensure your guest has what they need. From onsite presentations with the ability to stream to overflow rooms, to bringing a speaker to your class via web conferencing, let us help.

Having your lectures recorded and available online is not only useful, but extremely easy to do. Each of our 18 supported classrooms are equipped with front and rear cameras with built-in microphones that can be used to capture a lecture, stream your class or record content for remote delivery. We have Panopto lecture capture software installed and integrated in all Canvas courses. Requests for classroom recordings can be submitted from the following forms:

Faculty Request for Recording a Course
Student Request for Individual Class Recording

Please Note:
  • IT Academic Technologies requires at least 2 business days’ notice prior to the requested recording date.
  • For one-time class recordings, use the same date for both the start and end date fields.
  • The touch panel must be logged in to activate the classroom cameras.
    • Even if the touch panel is not activated, the classroom audio will still be recorded if a recording is scheduled in Panopto.

Best Practices:
  • Recording start and stop times are automated and will continue even if the class ends early.
    • Private conversations should always take place outside of the classroom.
  • The following will be recorded:
    • Classroom cameras
    • Classroom PC screen
    • Any displayed devices, including:
      • Personal devices
      • AirMedia
      • Any portable computer being shown in the room
  • Devices and screens will be recorded even if they are blanked.
  • Do not display sensitive data or personal information on any connected or displayed devices.
We use Panopto to record classes in McColl. Panopto has been named a leader in the Gartner Magic Quadrant for Enterprise Video Content Management. Panopto is the only video platform that provides universities with integrated video recording, live streaming, and video management and inside view search. Classes can be recorded via a request form from faculty or programs. Students can request to record individual lectures with permission from faculty.
From a quick video demos to extensive video projects, Camtasia has all the editing tools for individuals to create the great video content you need to get the job done. Camtasia is a powerful, yet easy to use screen recorder. Quickly record your webcam or screen, engage your viewers with a variety of effects, and easily share your videos to anyone, anywhere.
Faculty are increasingly integrating technology into our classrooms and students are expecting an up to date classroom experience. Many studies conclude that faculty members continue to find ways to use technology that benefit both their fields of study and improving student learning. As newer technologies become increasingly more popular, a desire to incorporate them as learning tools will begin to mount in the name of good “instructional technology” practices. Staff in Academic Technology continue to bring known technology through our Live Webinars. Staff also research emerging technology while attending national conferences, online seminars and consulting with peer Business Schools.
Webinar sessions coordinated by Academic Technologies where Instructional Design Technicians share Canvas tools and features with faculty and staff.
Learn how to use many of the common software packages on your time with this free service. http://software.sites.unc.edu/linkedin/
Joint sessions where Academic Technology share new technology and allow hands-on time to learn more about it. Additionally one-one appointments can be scheduled as well.
What is Panopto?
Panopto is a lecture-capture device that records audio and video and allows course materials to be available on-demand to students.  Panopto captures what is being shown through the projector and also captures audio and video from the in-room camera. All this can be seen through a link from Panopto.

What if I have an outside speaker that wants to watch his presentation?
If you fill out the form for recording a class with ample time (2 business days notice) we can send you a link you can share with the outside speaker. The speaker will not need to log in to a system to view it.

Will I need to load anything special on my computer to view the Panopto video?
No, the only thing you will need to have a internet connection since it is web based.

How long will the classes recorded through Panopto be available?
Any Panopto video not viewed within 13 months will be archived. Any Panopto videos not viewed within 2 years will be permanently deleted.

Will my students stop coming to class because of Panopto?
No, Panopto is not a substitute for attending class.

Instructional Support

Our instructional designer will work with faculty one on one to review syllabus and instructional materials, match teaching styles with students’ learning styles, and design a workable plan, which is pedagogically sound.
On-boarding is a vital part of a new faculty’s introduction to UNC Kenan-Flagler. It is designed to inform new faculty of available technology and introduce them to key IT learning tech and operation on boarding. For additional on-boarding needs like new hardware please contact the IT Service Desk.
The Academic Technology team provides and supports a suite of tools for the UNC Kenan-Flagler community. All of our courses will have Instructure Canvas course space and file storage space created automatically. In addition, instructors will have the option of utilizing a number of other tools and services to meet their instructional needs for collaborative work, asynchronous tools and more. Our office provides one-on-one training for most of these tools and resources.
Academic Technologies supports UNC Kenan-Flagler’s commitment to transforming higher education by incorporating innovative technology into new and existing learning spaces. Academic Technology’s classroom designs accommodate a variety of teaching styles and learning environments, with the goal of promoting student engagement and meeting the unique needs of pedagogy. Innovative learning spaces continue the university’s tradition of shaping future leaders.
We offer individual support in teaching tools such as Canvas, lecture capture, digital creation tools, audience response tools, and more. Keep an eye out for upcoming live webinars to showcase and demonstrate these technologies.
Academic Technologies meets regularly with faculty who are considering integrating media-related assignments into their courses. Planning early and coordinating the course project with our media experts makes a big difference in the quality of the final product and the students’ experience. Other services include coordinating staff, faculty and student photography, video production and graphic design work. These services are free of charge to our faculty, staff, and programs.
Because the importance of graphics can never be underestimated, the Academic Technology team can help create graphics ranging from simple, sophisticated replications of UNC Kenan-Flagler’s s logo to creative animations that make your video dynamic. We use all of the latest applications like After Effects, Motion, Photoshop, Illustrator and Flash. To find out more about post-production services contact us.
In this fast-paced and evolving world of electronic communications, media has become an extremely powerful and dynamic tool for engaging wide audiences to educate students and increase public awareness. From consultation to final edit, UNC Kenan-Flagler Academic Technology team is a full-service, digital production facility equipped with the technology and the talent to communicate your message effectively and reach your audience through internet content, webcasts, video conferences and more.

Zoom AI Companion available to all Kenan-Flagler Zoom users

Kenan-Flagler IT has enabled access to Zoom AI Companion, a generative AI-powered assistant. All KFBS faculty, staff and students with Zoom licenses can use the tool to enhance productivity and collaboration during Zoom meetings. The tool enhances productivity and collaboration by allowing participants to ask the AI Companion questions without interrupting the meeting, sending summaries after meetings, and creating smart recordings.

To protect user privacy, individual Zoom AI Companion features will be disabled by default. You will see a new AI icon in the Zoom toolbar, even if you choose not to enable or use Zoom AI features. When Zoom AI Companion is active during your meeting, you will see an AI symbol in the upper part of your screen. Please consider best practices before enabling Zoom AI Companion features, and if you are actively using the resource.

Leveraging AI capabilities within tools such as Zoom, the University can provide a more inclusive and accessible environment, streamline administrative tasks, and enhance everyone’s overall experience. With all AI tools, it’s important to make sure you are utilizing best practices; always double check any generated content for accuracy before sending it out to others.

At Kenan-Flagler, you have the option to enable Zoom AI Companion for Meetings, Team Chat, Smart Recording and Clips. This mirrors the AI features enabled by UNC ITS for main campus Zoom accounts.

Summaries are included below, but you can read more about each of these features from Zoom.

Zoom AI Companion in meetings
The in-meeting AI Companion allows you to prompt and receive tailored responses based on data sources and contexts available to you from within the meeting. You can formulate your own prompts for the assistant, but the tool also includes premade prompts users can select to quickly get information without interrupting the flow of the meeting:
  • Catch me up – Assistant will provide a summary of the meeting to this point
  • Was my name mentioned – Assistant will give you details about where your name was mentioned in the meeting along with relevant topics and potential action items
  • Are there any action items – Assistant will provide a list of any action items discussed in the meeting
  • What topics have been discussed – Assistant provides a summary of topics discussed in the meeting


Zoom AI Companion Meeting Summary
With Meeting Summary, you receive comprehensive recaps with action items after a meeting. These can be sent to all participants, or just to host. We strongly recommend sharing the meeting summary only to host, this allows it to be proofread and edited before the summary is sent to participants.

Important notes:
  • Always proofread generated content before sharing
  • On meetings scheduled or hosted by a group account, the summary will send to the group email address after the meeting. This occurs even if the meeting is started by an alternate host and the group account never joins.
  • For personal or sensitive matters, make sure to have a separate meeting outside of any group meeting instead of discussing 1 on 1 at the end of a current meeting after other users have left. This ensures sensitive content is not included in the meeting summary
  • Notify users that AI features are being utilized in all hosted meetings
 You can find additional information and resources on this feature at the Zoom AI Companion Meeting Summary support page.

Smart Recording and Clips
Smart Recording captures key moments and insights, and Clips enables you to easily create and share short video segments outside of a meeting. You can use this feature to allow the AI Companion to organize your cloud recordings into smart chapters, get key takeaways in quick and digestible format through recording highlights, identify action items, and provide the host with analytics on meeting and conversation factors.

You can find additional information on Smart Recording features at the Zoom Smart Recording with AI Companion support page.
Before you enable Zoom AI Companion features, take a moment to review best practices. Because Zoom AI Companion can transcribe and share your meetings, potentially with all participants, you need to be mindful of the contents of your meeting and how you share that content with others. The following best practices are crucial for using Zoom AI features responsibly.

Notify participants
Let meeting participants know that you’re using Zoom AI Companion. If you have Zoom AI Companion set to start by default at the beginning of meetings, Zoom will automatically notify participants as they join the meeting, but it is still best practice to notify users verbally or via in-meeting chat. If you choose to manually enable Zoom AI Companion during a meeting, Zoom will notify participants once enabled, but the host should still notify meeting participants verbally or in meeting chat.

Remember meetings are public records
Like other meeting summaries and recordings, the summaries that AI Companion creates are considered public records and are subject to the same disclosure requirements. Handle information generated by Zoom AI Companion in accordance with the Records Management Policy.

Sensitive Matters
Be aware if you use Zoom AI Companion features while discussing sensitive matters such as privileged legal matters, sensitive employee, student, or donor-related discussions. If it becomes necessary to discuss sensitive matters without Zoom AI Companion, the Meeting Host needs to:
  • Stop the Meeting Summary tool by selecting “Stop Summary” on the Zoom toolbar
  • Stop the Smart Recording tool by selecting “Stop Recording” on the Zoom toolbar
If sensitive information is inadvertently shared before the Meeting Host stops the Zoom AI Companion, the Meeting Host must redact the information from the meeting summary and/or recording before distributing the materials.

Retain and review
Meeting summaries, recordings and clips are stored in the Zoom Cloud for 30 days. If you need access to a recording, meeting summary or clip after the retention date, follow best practices for data storage and guidance on keeping sensitive data safe.

Before you share, review and proofread Zoom AI Companion-generated content. Zoom summaries can omit important parts of a conversation and can introduce errors as Zoom AI Companion tries to summarize long conversations. If you enable Zoom AI Companion features in meetings you host, you are responsible for reviewing recordings and summaries for accuracy and completeness and for correcting obvious errors and inaccuracies.
To begin using Zoom AI Companion, you need to enable individual features in your Zoom settings. To turn on Zoom AI Companion features, log into Zoom on the web with your Kenan-Flagler account. Select Settings from the navigation bar and then AI Companion to make changes.

The settings for Zoom AI Companion are granular. After enabling AI Companion for your account, scroll down the list of settings to review and choose what you would like to automatically enable. For example, you can choose to enable the AI Companion only for questions during the meeting or you can choose for AI Companion to begin each meeting and automatically send summaries to every participant.

As you review the settings, think carefully about the types of meetings you host, including the topics and participants and how the Zoom settings may affect your meetings.

For more guidance on Zoom meetings and settings at Kenan-Flagler, review Zoom at Kenan-Flagler on Kenan-Flagler’s IT website.

You will see a new AI icon in the Zoom toolbar, even if you choose not to enable or use Zoom AI features.

When Zoom AI Companion is active during your meeting, you will see an AI symbol in the upper part of your screen.

UNC Check-In app

UNC-Chapel Hill’s ITS Teaching and Learning group created the UNC Check-In app to facilitate taking attendance during classes.  UNC Check-In requires signing in with your UNC-Chapel Hill Onyen account.

Download UNC Check-In app:

Apple iOS: 

https://apps.apple.com/us/app/unc-check-in/id1296004763?ls=1

Android Play Store:

https://play.google.com/store/apps/details?id=comp523.androidbeaconsattendance&hl=en

Troubleshooting:

  • Ensure you are in the classroom to check in.
  • Turning Bluetooth off and back on.
  • Check your App Store for updates on the UNC Check In app.  

Please refer to UNC’s Check In website for additional FAQs, screenshots, troubleshooting, and submitting a support incident:

UNC Check-In:

https://unccheckin.unc.edu/

UNC Virtual Lab Troubleshooting

Having trouble using UNC’s Virtual Lab, Citrix Workspace, or browser errors? 

Refer to the below documentation for the most common solutions.  Consider using an Incognito/Private browser window to bypass extensions, as they can often cause issues while using Virtual Lab.

Common issues with accessing Virtual Lab include using the correct UNC-Chapel Hill account (onyen@ad.unc.edu), registration of UNC-CH two-factor, avoiding workplace machines (too restrictive), and checking your version of macOS for the appropriate Citrix Workspace app, see below.

Note:  “Selected user account does not exist” error while signing in?  Use onyen@ad.unc.edu to sign in!

  • Use Incognito window to bypass history/cache/cookies and extensions.
  • Sign out of kfusername@business.unc.edu, close and re-open browser, sign back in with onyen@ad.unc.edu.
  • Use a new browser profile, or alternate browser.
  • Multi-factor is required for use with UNC’s Virtual Lab, using your onyen@ad.unc.edu account, see below.

UNC-CH Microsoft Authenticator two-factor registration:

Article – 2-Step for Office 365: MFA

Apple macOS:  Using macOS and Citrix not opening/working?  You may be on an older version of Citrix Workspace.

Download Earlier Versions of Workspace app for Mac – Citrix

  • Determine your Apple macOS you’re on inside Apple Menu > About my Mac.
    • Note the OS version and the processor type.
    • Based on your version (10.15, Catalina and newer)
      • Ensure you select Apple Silicon.
      • Older macs select Intel-based.

Connect to UNC Virtual Labs (with browser):

https://virtuallab.unc.edu

  • Use Detect Receiver button
  • Follow prompts for Detect Receiver, download and begin installation
  • During installation, leave Enable Single Sign On and Enable App Protection boxes unchecked, restart.
    • Check all “always Open with” prompts or boxes to open links with Citrix Workspace app/

Connect using Citrix Workspace App:

  • In Add Account use “virtuallab.unc.edu”
  • Sign in with onyen@ad.unc.edu.
    • Register for UNC’s multifactor if you have not already.
  • Click Apps.

Saving Files on macOS:

  • Open Citrix Workspace.
  • File Menu (top) > Preferences > File Access > Set to “Read and Write”.
  • Close and re-open the app, open Crystal Ball (in Excel) then use File > Save As > Browse and locate users folder in C: Drive, use “Desktop”, watch for prompts and allow access.

Contact UNC-Chapel Hill ITS for additional support:

https://help.unc.edu (Chat bubble, use “Live Agent”, include screenshots of your errors.

or

(919) 962-4357

Workplace machines

Kenan-Flagler IT recommends students avoid workplace machines for creating their accounts and their schoolwork, both.  Please consider the following regarding workplace machines:Workplace machines issues:
  • Personal (non-managed) devices prevent access issues.
  • Workplace Office 365 accounts can interfere with student account creation and activation including instructions inside “Action Required” emails.
  • Workplace devices have IT controls, firewalls, or other restrictions which may prevent successful use of our sites/services.
  • Cisco AnyConnect VPN will not function on most workplace devices.
  • You may be unable to configure your Kenan-Flagler email account inside Outlook.
  • Technicians will not provide remote support on workplace devices.
Please contact the Service Desk if you have any questions.itservicedesk@kenan-flagler.unc.edu

Windows Hello

Setting up fingerprint sign-in

Click on Windows Search and type in “fingerprint.” You will see an option to “Set up Fingerprint sign-in.”

Set up Fingerprint sign-in

Click on that and choose the “Windows Hello Fingerprint – Sign in with your fingerprint scanner (Recommended)” option, then you will see instructions on how to set up your fingerprint.

Windows Hello Fingerprint

Fingerprint readers on laptops are generally in one of two places: either a small square to the right of the trackpad or for newer models, the fingerprint reader is the power button. You will be asked to repeatedly lift and re-place your finger.Once you finish setting up the fingerprint sign-in method, you will be prompted to set up a PIN automatically as a backup sign-in method. This will be a number of your choice with a minimum of six digits. The PIN setup will prompt you to accept a Microsoft Multi-factor Authentication prompt during the process.After the fingerprint and PIN sign-in methods are set up, please restart your computer to complete the next step.Before those newly enrolled sign-in methods fully work, your computer must connect to the campus network to synchronize the settings. To complete that process, follow one of these options:
  • If you are onsite, ensure your laptop is docked, then log into the machine by placing your finger on your fingerprint reader on the login screen.
  • If you are off-site, connect to the UNC VPN before attempting to log into your machine by clicking on the Network Sign-in icon in the bottom right corner of the screen:

    VPN Sign-in Icon

  • Once connected to the VPN, log into the machine by placing your finger on your fingerprint reader.
  • Once you have successfully logged in using your fingerprint, you are all set and have completed the setup process. If you are offsite, while we recommend using the UNC VPN before logging in on a normal basis, it is not required to use the fingerprint or PIN sign-in options after the initial login.

If Fingerprint sign-in is not available


Windows Fingerprint Unavailable
If you see the message above, you have the following options:If you are onsite, connect your laptop to a docking station, restart your computer, and log back in.
  • Use the computer normally for 30 minutes
  • After 30 minutes, you can click on Windows Search and type in “fingerprint.” You will see an option to “Set up Fingerprint sign-in.”.
  • Follow the process of setting up fingerprint sign-in from above.
  • If you still see that the set-up option is unavailable, please contact the IT Service Desk.
 If you are off-site, connect to the UNC VPN and let the computer remain connected for 30 minutes. Then restart your computer.
  • After restarting, you need to connect to the VPN before logging in. To do so, click on the Network Sign-in icon in the bottom right corner of the screen. This will allow you to log into the VPN before you log into the computer.

    VPN Sign-in Icon

  • Click on Windows Search and type in “fingerprint.” You will see an option to “Set up Fingerprint sign-in.”
  • Follow the process of setting up fingerprint sign-in from above.
  • If you still see that the set-up option is unavailable, please contact the IT Service Desk.

Adobe Creative Cloud

The Adobe Creative Cloud suite is required to install the Adobe Acrobat PDF editing program, but includes many other products like InDesign, Photoshop, and more.  Adobe’s Creative Cloud suite is available to our students via submitting a request to UNC Software Distribution using the Student Order button on UNC’s Adobe CC website, which also includes links for installation instructions for Windows, macOS, and mobile devices.Note:  By installing the Adobe Creative Cloud applications, you agree that you will not store any sensitive data in the Adobe cloud-based storage, per UNC ITS:Service – Adobe Creative Cloud
Students:
Ordering Adobe Creative Cloud from UNC:  
Adobe Creative Cloud – Software Distribution –
  • Login with UNC-CH Onyen username
  • Click ‘Shop as a Student’ on the left, type ‘Adobe Creative Cloud’ in the search bar and use Add to Cart.
  • Check your email for Order Confirmation and Order Fulfilled emails from UNC Software Acquisition
    • If confirmation hasn’t arrived on your KFBS email account, you may have a UNC-Chapel Hill Heelmail email address, visit https://heelmail.unc.edu and sign in with onyen@ad.unc.edu to check.
    • If this is the case, consider setting Connect Carolina’s Business Email address to your Kenan-Flagler, email us for instructions.
Faculty:Submit a request to main campus ITS Software Distribution using your UNC-Chapel Hill Onyen username/password.  Keep in mind the email that arrives may be on your UNC Heelmail account unless your Kenan-Flagler account is set inside as your primary inside Connect Carolina.Adobe Creative Cloud – Software Distribution –Staff:Submit a request to Kenan-Flagler IT Purchasing using your departmental cost code via their form:IT Purchasing | UNC Kenan-FlaglerInstallation instructions:https://software.sites.unc.edu/adobe/
  • Refer to UNC’s “Installation Instructions” section on UNC’s Adobe website for Windows, macOS, or mobile device instruction sets.

OneDrive App Sign In

Windows

  1. Click on the Caret by the clock on the Task bar
    Caret Taskbar
  2. Click on the OneDrive Icon
    Click on the OneDrive Icon
  3. Click on the Sign in Button
    OneDrive Not Connected Sign In
  4. At the Set up OneDrive screen, enter your Kenan-Flagler username @business.unc.edu and your KF Password.
  5. Click Sign in
  6. You’ll be asked to Approve the Sign in request with your Microsoft Authenticator app on your phone
  7. You will see a note that says Your OneDrive folder. Click next
  8. Click next through the other screens, and you will have an option to go to your OneDrive folder
  9. You will now be able to access your OneDrive folder by clicking on your File Explorer Icon
    OneDrive File Explorer Icon
  10. To get to your OneDrive folder, click on the following:
    OneDrive file explorer sidebar