• 17-characters minimum
• Can use spaces
• Can include numbers, special characters, and capital letters but are not required
• Avoid using a variant of a passphrase you’ve used in the past
• Once set is good for a year

• Go to: Change your password (Microsoft)
• Enter kfusername@business.unc.edu
• Enter the letters that you see in the picture, click Next
• Enter your current password, click Next
  • You will be asked to provide 2 methods of authentication.  You can choose which 2 to use.
  • You will then be asked to enter your new password twice
  • Click Finish
• You will see a note that says your password has been reset.

• Open a Firefox or Chrome Internet browser
• Go to virtuallab.unc.edu
• Log in with your UNC Onyen and password
• You will be asked to choose an authentication method.
• Once you have approved your authentication, you will see a security message. Click Accept
• It will show you a Citrix Receiver screen.  Click on the Detect Receiver button
• Check the box that says “I agree with the Citrix license agreement”
• Click on Download, then click Save File
• Citrix Workspace app will how in the downloaded files.  In the upper-right corner (Firefox) or at the bottom of the screen (Chrome)
• Follow the instructions below to install the Citrix Workspace app.

• In the Welcome to Citrix Workspace screen, click on the Start button
• Check the box to accept the license agreement, click next
• Click Install (do not enable single sign-on)
• Once you see the installation is successful, click Finish (not add account)
• Search for Citrix Workspace on your computer, and run the app
• Click add account
• It will ask for a username.  Enter virtuallab.unc.edu
• It will then ask for a username and password.  Enter your UNC Onyen and password
• There is a second password box.  This is for 2-factor authentication.  You can enter “push” to send a push to your Duo app on your phone, or you can open your Duo Mobile app, and enter the current six digit code (with no spaces) in the second password box.
• You should then be able to access the Virtual Lab virtual desktop, and run applications

Arena

Arena simulation uses Microsoft’s Virtual Desktop in UNC’s Microsoft 365 environment, which will require you to sign in using your UNC-Chapel Hill username of onyen@AD.UNC.EDU, Onyen passphrase, and register for two-factor if you have not, already.  Refer to the following instructions:

• Chrome:  Manage Chrome with multiple profiles – Computer – Google Chrome Help
• Edge:  Sign in and create multiple profiles in Microsoft Edge – Microsoft Support
• Firefox:  Profile Manager – Create, remove or switch Firefox profiles | Firefox Help
• Safari:  Use profiles in Safari on Mac – Apple Support

• Under ITSD-AVD click “Desktop – CLICK HERE TO FIND APPS” to begin session
• Under Access Local Resources, select Clipboard and printer, then Allow and select Don’ task me again for connections to this computer
• Under the Enter your credentiials screen, sign in with your onyen@AD.UNC.EDU and Onyen passphrase

• Open Search bar at the bottom, type “OneDrive”, click OneDrive (App) under Best Match
  • It should say Connecting and Launching OneDrive
• OneDrive email address field:
  • Enter kfusername@business.unc.edu, KFBS passphrase, and second factor *This connects the OneDrive on the Virtual Desktop to your UNC KF account

• Click on the Arena icon to open the application

• To save a file, click on File > Save As
• Select OneDrive – UNC Kenan-Flagler Business School
• When you need to go back to Arena, you can re-open the file from OneDrive

• When you log back into Arena in a future session, you may see a “recent documents” list. That will not work
• Click Open > Browse then and browse to your Kenan-Flagler OneDrive in This PC
• Open the file

Windows 10 & 11

• at least 8 characters
• at least one letter
• at least one digit
• at least one special character, such as !, #, $, %, ^, etc. Do not use @, /, <, or ?
• cannot contain all or part of your username or be one of your previous five passwords

• Change on a Monday so you have all week to remember
• Change all passwords at the same time
• Use different passwords for each account
• Do not write down passwords
• Do not share passwords

• Shred papers and destroy CD/DVDs that contain confidential information (use cross-cut shredder)
• Delete or move information off-line that is no longer needed
• Old computers should have data completely erased before being discarded.

• Lock your computer when you leave your office (on a PC, press Ctrl+Alt+Delete and select “Lock Computer” on a Mac)
• Set your computer to automatically lock after 15 minutes of Inactivity
• Set automatic updates for your computer
• Your computer should be set with Windows/Mac OS automatic updates option enabled
• Operating system firewalls should be enabled

• Anti-virus and anti-spyware software on your computer should be configured to update definitions at least once per day
• Computers should be scanned daily for new viruses/spyware missed by active protection
• Viruses/spyware are commonly distributed by websites, screen savers, game software, and other “free” programs

• Type the URL address in the browser
• Follow a link from a trusted web page
• Use a previous bookmark

Report phishing or spam emails to Kenan-Flagler IT

• Store all passwords, account names, access codes, login instructions, and authentication tools separately from laptops (not in the pockets of the carrying case)
• Lock up laptops when not attended (cable lock during the day, in a locked drawer or cabinet when you leave for the day)
• Keep laptops out of sight when temporarily stored in a car, hotel room, or home
• When traveling always keep laptop in your possession
• Record make/model & serial number of your device
• If a device is stolen or missing contact the IT Service Desk immediately