Kenan-Flagler IT Department
Kenan-Flagler Business School

Reserve a Study Room

Make a Reservation

Study Room Reservations can be made by going to the following link:https://kenan-flagler.resourcescheduler.com/Reserving study room with Microsoft OutlookNote: Requires New Outlook
  • Open Calendar
  • Open New Event
  • Click Find a Room
  • Use the panel on the right to select building, date/time.
If you need assistance with making a reservation or receive an error, email Kenan-Flagler Facilities at:  facilities@kenan-flagler.unc.eduThere are 34 group study rooms on the first floor of McColl that can be reserved by UNC Kenan-Flagler students. These rooms have big screen monitors and whiteboards, so they are great for group work. The study room reservations are all managed by the individual programs while the hardware within the rooms is maintained by the IT Department.If you experience any issues with reservations or would like to submit a feedback on the reservation process, please contact your program.

Guidelines

  • Rooms can be reserved by all ALL UNC Kenan-Flagler students: Undergraduate Business, MAC, EMBA, MBA, and MSM.
  • Advanced booking – reserve rooms up to 14 days ahead of time
  • For groups only – not for individual study – there are individual study rooms in the sitting area outside of the Graduate Student Lounge
  • Reservations have priority, please leave courteously
  • Two hour time limit per group
  • Leave rooms clean

Use of the Monitor in the Room

  • You can connect to the Monitor with the available USBC cable.
  • If you have any issues with the study room technology, please contact itservicedesk@kenan-flagler.unc.edu.

Remote Desktop Connection

You must have VPN to access a computer from off campus.  ITS provides instruction for installing and configuring Cisco AnyConnect VPN software for use with UNC’s network available here: https://uncch.service-now.com/sp?id=kb_article_view&sys_kb_id=c8665ad2db1bfb886cf47104399619d4Please note that you will need your Onyen to view UNC’s VPN clients.To remote into a computer at UNC Kenan-Flagler the computer you are trying to access must be a Windows PC that is added to the Business domain, it must be powered on, it must be connected to the internet, and you must know the name of the computer you are trying to access.  Without meeting these requirements, you will not be able to connect to your office computer.

Apple iOS and MacOS

Cisco AnyConnect VPN software is available from UNC’s shareware site on OS X and MacOS, on mobile devices it is available directly through the App Store. In addition to the VPN, you will need the Microsoft Remote Desktop connection App available through the App Store.To connect remotely to a PC, open the Remote Desktop app, then you  create a connection by using the “+” sign in upper-right hand corner to Add New, select Desktop, enter “yourpcname.business.unc.edu” for PC Name, enter “business\BusinessUsername” for Add User Account, then  “BusinessPassword” for your Password.  Save the connection.

Windows PC

Open Remote Desktop and use your PC’s full name “example.business.unc.edu”.  It will ask for your credentials when you connect for the first time, use “business\BusinessUsername” for your Username, and your Business account password for your password.  In addition, you may need to use the Show Options button on the lower-left hand side and visit the Advanced tab to change the “If server authentication fails” dropdown from “Warn me” to “Connect and don’t warn me” if you are unable to connect.

Parking Gate App

You can use the OneCard GET Mobile App to access the parking gates and the doors that you are provisioned for.NOTE:  If you have an old OneCard that does not have an expiration date, you will have to go to the OneCard office to get a new OneCard.  Instructions for setting up the GET Mobile app can be found here:https://onecard.unc.edu/mobile-one-card/
 

Faculty Panopto Recordings

Faculty Self-Recording Instructions

The following instructions will help instructors self-record a video in Panopto that will be stored in that course’s Panopto Recordings tab in Canvas.

Opening Panopto Capture in your Canvas Course
1. Navigate to the Canvas course page to which you would like to record. Select the Panopto Recordings tab in the left-hand navigation.
Panopto Faculty Self-Recording Instructions
Note: If the Panopto Recordings tab is not enabled in the left-hand navigation, follow these instructions on managing course navigation links.

2. In the Panopto Recordings window within your Canvas course, select the +Create button.
Panopto Faculty Self-Recording Instructions

3. From the +Create menu, select Panopto Capture to record in your browser.
Panopto Faculty Self-Recording Instructions

Select Video Settings
4. Panopto Capture launches in a new browser tab. You may be prompted by your browser to give Panopto access to your microphone and camera. You can select the desired microphone and camera from the top toolbar under Audio and Video.
Panopto Faculty Self-Recording Instructions

5. To record a screen, application window (like PowerPoint), or individual browser tab, select Screens and Apps from the top toolbar.
Panopto Faculty Self-Recording Instructions
Note: For more in-depth instructions for different browsers and devices, follow Panopto’s instructions for selecting screen and application sources.
Note: If you experience issues sharing your screen on a Mac, follow these troubleshooting steps.

6. The Settings menu in the bottom right corner allows you to blur your background, turn the Smart Camera on or off, and enable a five-second countdown to start recording.
Panopto Faculty Self-Recording Instructions

Recording the Video
7. To begin recording your video, click the red circle button at the bottom center of Panopto Capture. To stop recording, select the red square button at the bottom center of Panopto Capture. The video will immediately begin to upload. Do not close the Panopto Capture browser tab until the upload is complete.
Panopto Faculty Self-Recording Instructions

8. Once you stop the recording, a new page will load that shows the video’s progress. Do not close this page until you see the message Getting your video ready for editing: It’s safe to close your browser window in the top left corner.
Panopto Faculty Self-Recording Instructions

Previewing and Uploading the Video
9. You can preview your video by selecting the play button on the page.
Panopto Faculty Self-Recording Instructions

10. On the right side of the top toolbar, you can select Redo if you are not happy with the video you have produced and want to return to Panopto Capture to re-record or select Record New to film another video using Capture.
Panopto Faculty Self-Recording Instructions

11. In the video details box, you can edit the video’s name, which automatically uses the date and time the video was recorded as a placeholder, enter the video’s description, and open the video in the Panopto editor by selecting Edit or view it in the Panopto viewer by selecting View.
Panopto Faculty Self-Recording Instructions
Note: Do not change the video’s folder location, as this defaults to the Canvas course folder you opened Panopto Capture in.

12. You do not need to Share this Video or Manage Access, as the viewer settings default to the students in the Canvas course you opened Panopto Capture in.

13. Once the video has been processed completely, it will state Your video is ready.
Panopto Faculty Self-Recording Instructions
Note: This video will upload to the Canvas course folder that you were in when you opened Panopto Capture.

14. Your video will now be available for students to view in the Panopto Recordings tab in your Canvas course.
Panopto Faculty Self-Recording Instructions

JMP Pro

Note:  Failure to update Connect Carolina with your KFBS email address will prevent successful order!  If the Software Distribution website seems stuck, the University may have no email address on file for you, as this procedure populates the UNC Directory with your KFBS email address.Update KFBS Email in Connect Carolina:https://connectcarolina.unc.edu
  • Login with your UNC-Chapel Hill Onyen to update your email to your KFBS email (Firstname@kenan-flagler.unc.edu) inside the Self-Service > Update Personal Information > Contact Info > Business Email/UNC Email Address and Domain.
    • Use the first field to add Firstname_Lastname, then the Dropdown menu to select ‘kenan-flagler.unc.edu’
JMP Download Instructions from UNC Software Distribution:https://software.unc.edu
  • Login with Onyen
  • Click ‘Shop as a Student’ on the left, type ‘JMP’ in the search bar and pick Mac or Windows version
  • Check your email for Order Confirmation and Order Fulfilled emails from UNC Software Distribution
  • If you do not receive the emails within an hour or two, check Spam/Junk folders and contact Software Distribution directly at (919) 962-2000 or email at software@unc.edu
Microsoft Windows installation:Note:  You must extract/unzip the file otherwise the install will fail.  Open the file from your browser’s recent downloads or File Explorer > Downloads.
  • Open the ZIP file, and use Extract All button at the top
  • Note the location of the extracted folder and keep the “Show extracted files when complete” checked
  • The unzipped folder should open, locate the ‘JMPPRO17x64.exe’ inside the following folder path: ‘/JMP_Pro/17_X/Windows’
  • Double-click the .EXE file to begin installation
  • Click ‘Next’ when prompted, ensure Excel add-in is selected
  • Be patient, can take several minutes to install
Apple macOS installation:
  • Double-click ZIP file inside Finder > Downloads, named ‘JMPPRO17X64’ or similar.
  • Go to the new folder inside the following folder path: ‘JMP > JMP_Pro > 17_X > Macintosh > JMP-Install.dmg’
  • JMP then mounts to your Mac, if not visible on Desktop open Finder > Devices on the left
  • Double-click ‘JMP Pro 17.PKG’ file and follow prompts
  • After opening you may be asked for SID license file, go back to JMP folder to locate text file under SID_Files
JMP License Renewal:https://license.unc.edu (Software Distribution License)
  • Sign in with Onyen and Onyen password
  • Select JMP and your version number depending on what you have installed
  • Refer to UNC’s FAQ on licence SID file installation:
UNC JMP License FAQ

Changing Password Instructions and Requirements

Changing your Kenan-Flagler Password

Your Kenan-Flagler Password expires once per year.  To reset your password, follow the instructions below.Faculty/Staff laptops while off-campusIf you are off-campus while updating your Kenan-Flagler passphrase on a Kenan-Flagler Windows laptop, connect to Cisco AnyConnect VPN, first, then once updated use Ctrl-Alt-Delete to Lock your machine, then sign back in using the new passphrase.Kenan-Flagler passphrase requirements
  • 17-characters minimum
  • Can use spaces
  • Can include numbers, special characters, and capital letters but are not required
  • Avoid using a variant of a passphrase you’ve used in the past
  • Once set is good for a year
To Reset your Expired Password
  • Go to: Change your password (Microsoft)
  • Enter kfusername@business.unc.edu
  • Enter the letters that you see in the picture, click Next
  • Enter your current password, click Next
    • You will be asked to provide 2 methods of authentication.  You can choose which 2 to use.
    • You will then be asked to enter your new password twice
    • Click Finish
  • You will see a note that says your password has been reset.
Forgotten KFBS Password:Microsoft Online Password Reset
  • On the “Get back into your account” screen:
    • Enter your KFusername@business.unc.edu for User ID and the Captcha, Click Next
  • Select “I forgot my password”
  • Verification Step 1 > Choose contact method for verification
  • Depending on your selection, you’ll receive an SMS text, a personal email, or use the Microsoft Authenticator app.
  • Once verified, enter new KFBS passphrase
If you have trouble resetting your password after following these steps, please email the IT Service Desk at itservicedesk@kenan-flagler.unc.edu

UNC Virtual Lab

Please note that UNC Virtual Lab now requires you to sign in with UNC Office 365 authentication.  If you are not registered for 2-Factor authentication, you can register here.  You will be asked to log in with your UNC (onyen@ad.unc.edu) account:Help Articles – Citrix Login – Virtual Lab and UNCApps (service-now.com)

Running Virtual Lab

  • Open a Firefox or Chrome Internet browser
  • Go to virtuallab.unc.edu
  • Log in with your UNC Onyen and password
  • You will be asked to choose an authentication method.
  • Once you have approved your authentication, you will see a security message. Click Accept
  • It will show you a Citrix Receiver screen.  Click on the Detect Receiver button
  • Check the box that says “I agree with the Citrix license agreement”
  • Click on Download, then click Save File
  • Citrix Workspace app will how in the downloaded files.  In the upper-right corner (Firefox) or at the bottom of the screen (Chrome)
  • Follow the instructions below to install the Citrix Workspace app.

Installing Citrix Workspace

  • In the Welcome to Citrix Workspace screen, click on the Start button
  • Check the box to accept the license agreement, click next
  • Click Install (do not enable single sign-on)
  • Once you see the installation is successful, click Finish (not add account)
  • Search for Citrix Workspace on your computer, and run the app
  • Click add account
  • It will ask for a username.  Enter virtuallab.unc.edu
  • It will then ask for a username and password.  Enter your UNC Onyen and password
  • There is a second password box.  This is for 2-factor authentication.  You can enter “push” to send a push to your Duo app on your phone, or you can open your Duo Mobile app, and enter the current six digit code (with no spaces) in the second password box.
  • You should then be able to access the Virtual Lab virtual desktop, and run applications
 

Arena

Arena simulation uses Microsoft’s Virtual Desktop in UNC’s Microsoft 365 environment, which will require you to sign in using your UNC-Chapel Hill username of onyen@AD.UNC.EDU, Onyen passphrase, and register for two-factor if you have not, already.  Refer to the following instructions:

Note:  Create a separate browser profile for accessing UNC’s account before proceeding:Create browser profile: UNC-CH Multifactor Registration:  Help Articles – 2-Step for Office 365 – MFA (unc.edu)Errors while connecting:  Article – Virtual Lab: Error – Admini…Access Microsoft Virtual Desktophttps://rdweb.wvd.microsoft.com/arm/webclient/index.html
  • Under ITSD-AVD click “Desktop – CLICK HERE TO FIND APPS” to begin session
  • Under Access Local Resources, select Clipboard and printer, then Allow and select Don’ task me again for connections to this computer
  • Under the Enter your credentiials screen, sign in with your onyen@AD.UNC.EDU and Onyen passphrase
Before opening Arena:  Set up your Kenan-Flagler OneDrive
  • Open Search bar at the bottom, type “OneDrive”, click OneDrive (App) under Best Match
    • It should say Connecting and Launching OneDrive
  • OneDrive email address field:
    • Enter kfusername@business.unc.edu, KFBS passphrase, and second factor *This connects the OneDrive on the Virtual Desktop to your UNC KF account
Open Arena
  • Click on the Arena icon to open the application
Save a Test File to your OneDrive
  • To save a file, click on File > Save As
  • Select OneDrive – UNC Kenan-Flagler Business School
  • When you need to go back to Arena, you can re-open the file from OneDrive
Opening a previously saved file
  • When you log back into Arena in a future session, you may see a “recent documents” list. That will not work
  • Click Open > Browse then and browse to your Kenan-Flagler OneDrive in This PC
  • Open the file

Antivirus Software Instructions

Windows 10 & 11

Windows Defender comes with computers that run Windows 10.  Windows Defender will scan your computer and keep its virus definitions up to date.You can find more information about Windows Defender here.
If you have a Kenan-Flagler computer, it should already have the software installed.  Please contact the IT Service Desk if you have any questions.

FREQUENTLY ASKED QUESTIONS

What best practices should I follow regarding viruses/spyware?

  • Avoid unknown sources for file downloads (Torrent, etc..)
  • Avoid opening suspicious email attachments from unfamiliar senders
  • Set virus definition updates to occur automatically. At least once per week.
  • Run a virus scan at least once a month.
  • Run a virus scan if you notice strange computer behavior.

Antivirus Software

The IT Service Desk recommends antivirus software as well as an antispyware solution to combat today’s viruses/malware.  Both Windows and Macs can get infections. Depending on what product you’re using for virus/spyware removal we recommend that you run monthly security scans with products like System Endpoint Protection Center, Windows Defender, or Avast antivirus. Often these scans can slow down your PC and occasionally take lengthy amounts of time to complete, however they can remove unwanted viruses and spyware which can cause pop-ups and security threats.

Typically, these products will allow you to run a scan and then prompt for the removal of infections. In addition, if they remove something which was necessary for your PC there are often a quarantine area where you can restore files from.
  • Faculty and staff have computers that are managed by the IT Department, the updates and scanning are done automatically.  We do not encourage sensitive users or users with sensitive data (such as social security numbers, passport photos, etc.) to remove viruses themselves.  If you’re experiencing a virus/spyware infection please contact the IT Service Desk immediately, do not attempt virus removals yourself.
  • Students must install their own software if it did not come installed when the computers was purchased.  If you have any older antivirus software you must uninstall it prior to installing a new A/V product. If a virus or spyware is found on your computer, you can remove it yourself by following the instructions on the vendor’s website. You can also contact the IT Service Desk for assistance.
If you have questions regarding virus/spyware removal please contact the IT Service Desk at (919)962-0792 or itservicedesk@kenan-flagler.unc.edu and we will be happy to assist you.

Data Integration and Analytics

The Data Integration and Analytics (DIA) team is about all things data. We are responsible for the identification, evaluation, and integration of all business data at UNC Kenan-Flagler. Our mission is to provide faculty and staff a single stop for insightful data, reporting and analytics to support their business needs.

Enterprise Data and Integration

Our team has built and are managing an enterprise data warehouse (EDW). This is a central data repository housing historical and current data in one system that can be used for reporting, data analytics, and business intelligence (BI). Using our ETL tool, we pull, cleanse, consolidate and store data from over 22 sources. Our EDW is the foundation upon which operational reporting, data visualization, AI and BI can now sit.
 

Data Visualization

We provide consultation and development support for your data visualization needs. Data visualization is the term used to describe all of the ways people transform data into visual representations. Patterns, trends and correlations that might go undetected in text-based data can be exposed and recognized easier with data visualization software.Tableau is the visualization tool we have deployed for use at Kenan-Flagler. With interactive visualization, faculty and staff will be able to use Tableau to create dashboards and infographics. If you have Data Visualization needs or would like to explore the possibilities on new and advanced ways to visualize and dashboard your business data, please reach out to our team.
Open access to Tableau is not available at this time, but if you would like to request access, please follow the link below:How To Request Access to Tableau Dashboards

Data Analytics and Business Intelligence (BI)

Business Intelligence is a set of methodologies, processes, architectures and technologies that transform raw data into meaningful and useful information used to enable more effective strategic, tactical and operational insights and decision-making. By helping our staff apply BI to their dataset, our team hopes to offer new levels of insight around that dataset leading our programs in better decision-making. Stay tuned to exciting services soon to be released in this area.
 

Enterprise CRM Management

The DIA team, in collaboration with our program partners, is responsible for managing some of our core enterprise level CRMs. We assure production readiness, security and accessibility to these applications. We are happy to consult with key stakeholders of these systems to assist with dashboards, reporting, or other custom functionality your team. Examples of these tools are Salesforce, Slate, and 12Twenty.