Email

If you are experiencing difficulty with the Outlook client, please use Outlook Web Mail at:  https://outlook.office.comIf you are having issues with your Outlook mail client, we recommend restarting your PC, if it hasn't been restarted recently (two weeks at most), this especially applies to Kenan-Flagler Faculty & Staff PCs.  Also try logging in again & click OK and always trust certificates from Auto-discover if prompted.  If you are on a Windows PC, you may want to try and clear the cache from your browser.
Your email ID
As a member of the Business School you are provided with a UNC Kenan-Flagler email address. This email address remains active as long as you are an active employee/student and is deactivated upon departure or graduation. When you receive your account information, you will be provided with your email address and your email alias.Your email alias is in the form of FirstName_LastName@kenan-flagler.unc.edu.Ex: John Smith's email alias would be John_Smith@kenan-flagler.unc.edu If you would like to request a name change to your alias (ie. John to Jack) you can do so by emailing your requested change to the IT Service Desk.Please click on an option below to see more information on how to configure it for your device, note that Outlook may take several minutes to sync and will be much longer on LTE or cellular connections instead of over WiFi.

INSTRUCTIONS


Microsoft Outlook for Windows Email Setup

  1. Restart your Windows PC
  2. Open Microsoft Outlook
  3. Click Add Account
  4. Enter your Kenan-Flagler email address: First_Last@kenan-Flagler.unc.edu
  5. Click Next
  6. Enter your Kenan-Flagler password
  7. Click Next
  8. You should see a message indicating your email account has been configured, Click Finish
If you see a message at the bottom of your Outlook window that says "connected to Microsoft Exchange, then your email should start loading. Please contact us at ITServiceDesk@kenan-flagler.unc.edu if you have any difficulty. 

Microsoft Outlook for Apple macOS

Note :  You must use your UserPrincipalName (KFUsername@business.unc.edu) to configure macOS Outlook in the Email Address field.  You will see your UPN frequently, it is used to sign into our Office 365 services and websites, but it has not replaced your email address, which is still First_Last@kenan-flagler.unc.edu.Outlook for macOS :
  • Click Get started on Welcome to Outlook page
    • If you have an account already configured, use File > Add Account
  • Email Address = KFusername@business.unc.edu
  • Password = Your Kenan-Flagler password
  • A window may appear that indicates the connection was redirected to outlook.office365.com, check the box to Allow.
Be patient while your account will begin to sync inside of Outlook for macOS. The initial syncing can take several minutes on WiFi and much longer over cellular.  Please let us know if you have any questions.

Mobile - Microsoft Outlook Android Setup

  1. Download the Microsoft Outlook Mobile App from the Google Play store
  2. Open Outlook for Android
  3. Click Get Started (or click on your initials > gear icon > Add account)
  4. Uncheck other email accounts (if they show and are checked) > click Skip (Bottom right)
  5. Enter your email address: First_Last@kenan-flagler.unc.edu > Click Continue
  6. On the login page displaying Your KF Username@business.unc.edu, enter your KFBS password.  Click Sign in
  7. After Tutorial, click on the Three Lines (top left), then the Gear (lower left)
  8. Turn off the 'Focused Inbox' feature if desired

Mobile - Microsoft Outlook iOS Setup

  1. Download Microsoft Outlook Mobile App from the App Store
  2. Open Outlook for iOS
  3. Click Get Started (or click on your initials > add account)
  4. Uncheck other email accounts (if they show and are checked) > click Skip (Bottom right)
  5. Enter your email address:  First_Last@kenan-flagler.unc.edu
  6. Click Continue
  7. You should see "Taking you to your organization's sign on page"
  8. On the login screen with Your KF Username @business.unc.edu, enter your password.  Click Sign in
  9. After the Tutorial, Enable Notifications & Allow iOS Notifications
  10. After Tutorial, click on the Three Lines (top left), then the Gear (lower left)
  11. Turn off the 'Focused Inbox' feature if desired
Frequently Asked QuestionsOutlook no longer syncing or cannot send or receive emails?  We recommend removing and re-installing the mobile app from the Apple iOS or Android App Store on your cell phone, in some cases updates to the app itself can break the existing accounts.  In addition, restart your device every thirty days by completely powering it off and back on, which will often restore these connections.How do I configure Apple Mail or a different app for email?  Microsoft will soon limit the use of 3rd party applications that are not Microsoft Outlook.  KFBS IT only supports the official Microsoft Outlook apps for mobile devices, Apple macOS, or Microsoft Windows.