Email

If you are experiencing difficulty with the Outlook client, please use Outlook Web Mail at:  http://mail.business.unc.edu If you are having issues with your Outlook mail client, we recommend restarting your PC, if it hasn't been restarted recently (two weeks at most), this especially applies to Kenan-Flagler Faculty & Staff PCs.  Also try logging in again & click OK and always trust certificates from Auto-discover if prompted.  If you are on a Windows PC, you may want to try and clear the cache from your browser.
Your email ID
As a member of the Business School you are provided with a UNC Kenan-Flagler email address. This email address remains active as long as you are an active employee/student and is deactivated upon departure or graduation. When you receive your account information, you will be provided with your email address and your email alias. Your email alias is in the form of FirstName_LastName@kenan-flagler.unc.edu. Ex: John Smith's email alias would be John_Smith@kenan-flagler.unc.edu If you would like to request a name change to your alias (ie. John to Jack) you can do so by emailing your requested change to the IT Service Desk. Please click on an option below to see more information on how to configure it for your device:

INSTRUCTIONS


Outlook for Windows Email Setup

  1. Restart your Windows PC
  2. Open Microsoft Outlook
  3. At the Welcome to Outlook window, click Next
  4. It will ask if you want to connect an email account.  Choose Yes.  Click Next
  5. Enter your name as you would like it to be displayed
  6. Enter your Kenan-Flagler email address: First_Last@kenan-Flagler.unc.edu
  7. Enter your Kenan-Flagler password twice
  8. Click Next
  9. You may see a window asking to "allow website to configure". Check Don't ask me about this again.
  10. Click Allow
  11. In the blue Kenan-Flagler window, enter your Kenan-Flagler username and password
  12. Click Log in
  13. You will then see a message that says, Your email account was successfully configured
  14. Click Finish
If you see a message at the bottom of your Outlook window that says "connected to Microsoft Exchange, then your email should start loading. Please contact us at ITServiceDesk@kenan-flagler.unc.edu if you have any difficulty.

Outlook for Apple Email Setup

  1. One Welcome to Outlook page, click Get started
  2. Enter your Kenan-Flagler Email Address (first_last@kenan-flagler.unc.edu)
  3. For username enter: Kenan-Flagler username @business.unc.edu
  4. Enter your Kenan-Flagler password
  5. Click Add Account
  6. You will briefly see: 'Redirecting you to your organization's sign on page'
  7. On the Kenan-Flagler sign in page, enter your Kenan-Flagler username and password
Be patient while your account will begin to sync inside of Outlook 2016 for Mac.  The initial syncing can take a few minutes, especially if you are not connected to the wireless network.  Please contact us at ITServiceDesk@kenan-flagler.unc.edu if you have any difficulty.

Mobile - Android Setup

  1. Download the Outlook Mobile App from the Google Play store
  2. Open Outlook for Android
  3. Click Get Started
  4. Uncheck other email accounts (if they show and are checked) > click Skip (Bottom right)
  5. Enter your email address: First_Last@kenan-flagler.unc.edu > Click Continue
  6. You should see "Taking you to your organization's sign on page"
  7. On the Kenan-Flagler login screen enter your Kenan-Flagler username and password
  8. Click Log in
  9. Choose Skip
  10. After Tutorial, click on the Three Lines (top left), then the Gear (lower left)
  11. Turn off  the 'Focused Inbox' feature

Mobile - iOS Setup

  1. Download Outlook Mobile App from the App Store
  2. Open Outlook for iOS
  3. Click Get Started
  4. On Add Account screen, enter your email address:  First_Last @kenan-flagler.unc.edu
  5. You should see "Taking you to your organization's sign on page"
  6. On the Kenan-Flagler login screen, enter your Kenan-Flagler username and password
  7. Click Log in
  8. Choose Maybe Later
  9. After the Tutorial, Enable Notifications & Allow iOS Notifications
  10. Click top left with your initials, Click Gear in lower left, Disable Focused Inbox

FREQUENTLY ASKED QUESTIONS


How do I forward an @unc.edu Alias?

An email alias is a forwarding email address.  Some employees may require an @unc.edu email alias that forwards email to their UNC Kenan-Flagler address. The @unc.edu alias is not set up by default and requires a main campus Microsoft Exchange mailbox/contact object. Below are the requirements and steps for configuring an @unc.edu alias. **Please Note: We do not encourage using an @unc.edu alias as it requires mail to pass through a main campus mail server leaving us with little control over mail flow.** Verify you have an active main campus Exchange account by logging into https://selfservice.unc.edu and checking your listed aliases ('My Aliases') for an exchange account. These will usually be listed with @email.unc.edu, @ad.unc.edu and @unc.edu suffixes.
  1. From 'My Aliases', select 'add alias' and enter the @unc.edu alias you wish to use.
  2. From 'My Aliases', select 'Set Reply-To Address' and set the @unc.edu alias you wish to use as the primary.
  3. From 'My Aliases', select 'Manage Forwarding' and enter your UNC Kenan-Flagler email address. You will need to select the @kenan-flagler.unc.edu suffix from the drop-down menu.
Once this is complete, send an email to aliases@kenan-flagler.unc.edu requesting the alias be put in place. Include the @unc.edu address you wish to use. You will be notified when the request is complete.