Registration for Multifactor Authentication and Self-Service Password Reset
- Go to portal.office.com
- At the login screen, enter your Kenan-Flagler username @business.unc.edu
- You will see a screen that says More information required. Click Next
- You will be asked to enter your Kenan-Flagler password, enter it and click Sign In
- You will then see a screen that says Keep your account secure. Click Next
- Download and Install the Microsoft Authenticator App on your Apple or Android mobile device
- At the Set up your account screen, click Next. You will then see a screen with a QR code.
- On the Microsoft Authenticator app, click on the + to add an account, then choose Work or school account. Choose Scan a QR code
- Scan the QR code on the computer screen and click Next
- Your account will then send a Test notification, and should say "Notification Approved". Click Next
- You will then be asked to set up a second factor of Authentication. You can enter your phone number, then choose Text me a code. Click Next
- You should receive a text on your phone with codes. Enter the codes, and you should see a message that says SMS verified. Click Next
- This completes your Multifactor Authentication registration
Self-Service Password Reset
After setting up your 2 factors of authentication, you are now enrolled in Self-Service Password Reset. If you forget your Kenan-Flagler password, or it expires, simply do the following:
- Go to portal.office.com
- Click the link that says Can't access your Account?
- You will see a screen that says Which type of account do you need help with? Choose Work or school account.
- Enter your Kenan-Flagler username@business.unc.edu
- Enter the characters as displayed, click Next
- Choose I forgot my password, then click Next
- You will then see a screen that says Verification Step 1, you can choose what method of authentication you want to use. You can send a text or a call to your phone, or approve a notification on Microsoft Authenticator, or use codes from Authenticator. Follow the instructions to verify your identify. You will then be asked for a second method of authentication.
- You will see a screen that says Choose a new password. Enter the new password you would like to use for your Kenan-Flagler account. Remember that it has to be a minimum of 17 characters. You can use Capital letters, special characters or numbers, but they are not required.
- You will then see a screen that confirms that your password has been reset. You should also receive an email confirming.
If you need further assistance, contact us at
itservicedesk@kenan-flagler.unc.edu or call us at 919-962-0792
