Proctorio troubleshooting:

• Restart your computer.
• Do not use a workplace (managed) device, personal computer required.
• Update your Proctorio Extension
  • www.getproctorio.com
  • VPNs and antivirus software
    • Both are known to interfere with the Proctorio Chrome extension in the past.
• Avoid 3rd party extensions in Chrome which can interfere.
  • Use Incognito window for testing.
• Proctored Onboarding Exam
  • They will help you through troubleshooting steps with your Proctorio Chrome extension.
  • Attempt to take the Proctored Onboarding Exam while working with a Proctorio Support agent at chat.proctorio.com.

Proctorio support:Chat:  For the fastest support, contact Proctorio directly via their browser extension. Live Chat is available 24 hours a day.

• Test-takers (only) can open a chat during their exam by selecting the chat option on the quiz toolbar. This is the recommended first step for students experiencing issues during their exam.
  • Sign into Canvas and your exam or quiz page to initiate from the test.
  • Click the extension icon in the upper right-hand corner of your browser before, during, or after the exam.